Touch screen problems iPhone 15 Pro | The Apple Den | Page 1

crisp marten Oct 21, 2023, 5:44 AM

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Hi there, my parents just received their iPhone 15 Pros but unfortunately their touch screen, sometimes, isn’t responsive.

This is a massive issue as they feel like it’s the phone itself.

Any reasons why it would be happening?

tiny cradle Oct 21, 2023, 5:55 AM

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It's most probably a hardware defect. I'd advise you to go to an apple store. They will give you a replacement model.

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Wait

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Do both your parents have that issue?

crisp marten Oct 21, 2023, 7:43 AM

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Yes, that’s why I thought it is most likely a software thing. We don’t have Apple Stores in South Africa and the iStores don’t have that policy you mentioned

tiny cradle Oct 21, 2023, 8:22 AM

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Which ios version are the phones running?

manic umbra Oct 22, 2023, 8:02 PM

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The iStore here in SA fixed my MagSafe charger under warranty on my 13. I think if you take it in to iStore and they run the diagnostics and pick up a problem they will sort it out. They did on my 13.

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@crisp marten

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I have recently gotten the 15 and don’t have an issue. So I would suggest taking the unit in.

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If both are having an issue it doesn’t sound like the unit. Maybe software or is it only in a specific app?

crisp marten Oct 23, 2023, 1:13 AM

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tiny cradle Which ios version are the phones running?

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#Touch screen problems iPhone 15 Pro