#unlocked hats disappear each time I quit the game

1 messages · Page 1 of 1 (latest)

polar dove
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title. I didn't use to have the problem, it deleted my hats once in a two month run, then today it just delete unlocked hats every time I launch the game

latent mist
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Hi, to be able to identify better and potentially address the issue, it would be of great help to us if you let us know of the following:

⦁ Did you at any point cancel or skip the "Syncing data" window popping up?
⦁ Have you switched accounts?
⦁ Are you playing both on PC and Xbox?
⦁ When you noticed the hats were missing, were there any changes to other saves? For example, progress in Tiers of Heck/Wave Survival, settings in options, etc.
⦁ Do you recall any actions that could have affected the save games in any way?

Thank you, and have a great day!