shop-help

[reef lance]

I'll update once I get in touch with the team.

[edgy nimbus]

if needed i’ll send screen recording too

[spice wind]

i've hit you up with a support email, yagami. i'll make a video too with the code and send in dms. but please make sure that the refund is the first priority. and thank you so much ❤️

[reef lance]

sure

[fleet thunder]

you have to add me as friend

can you do that>

?

[formal mango]

yeah i have also send u an email

and dm ed to pls replay ?

[fleet thunder]

@reef lance

[edgy nimbus]

can anyone provide yagami gmail ?

[reef lance]

my dms are open

[fleet thunder]

its not letting me message u

[reef lance]

I'll once I get in touch with the team.

[reef lance]

please check if the dm permissions are enabled from your side or not.

[stark beacon]

@reef lance check DM please

[proud trellis]

sent

[stable knoll]

@reef lance sent in dms

[formal mango]

sent in dm

[fleet thunder]

its not letting me dm you and the permissions from my end is fine too

[formal mango]

i have also sent msg can u check it out

[tender galleon]

@reef lance sent u the video and screenshots

[stark beacon]

check dm sent a video

[fleet thunder]

@reef lance check dm, i ve sent you the order id and recording.

[barren adder]

My code is also invalid what should I do

😭😭

[reef lance]

dm me your order screenshot

[barren adder]

Wait

[kindred fulcrum]

i send you can check it out'

[reef lance]

thanks for sending the order screenshots! Gone through all of your dms by now I believe. I have forwarded the issue to the tech, I'll inform once any update comes over! Please have patience.

[halcyon plover]

I also have the same issue I've dmed you please look into it thanks

[crimson sail]

same i dm'd you

check it plz

[reef lance]

checked

[eternal horizon]

i purchased valorant points yesterday night and it is showing invalid code pls help

I have dmed you pls check

@reef lance

[winter wadi]

@reef lance

I have valorant points purchased but it showing that the code is incorrect please solved this issue

[reef lance]

checked

[reef lance]

got it

[stone robin]

When will I get my vp?

[winter wadi]

When will I get my VP or my refund money back?

@reef lance

@stable knoll did you get your refund?

[stable knoll]

Nope not yet

[winter wadi]

Bruh

Did anyone problem get solved?

[eternal horizon]

not yet

i tried contacting through several channels

[winter wadi]

When this will get solved bruh

I think it's the same code

[eternal horizon]

maybe

[winter wadi]

I hope we didn't get scammed 😕

[eternal horizon]

i hope not i have purchased from them earlier as well

[winter wadi]

Same man

[eternal horizon]

the mod reassures that they will solve, hope they do it soon though

[winter wadi]

Hmm

Probably in Monday

Cuz Tommorow is Sunday

[eternal horizon]

thats fine as long as it gets solved

[winter wadi]

Yup

[crimson sail]

Guys its a technical issue

as far as i know when it is fixed he will let us know

[winter wadi]

Hmm

When will it happen?

Paid 1700 rs man for 2050 VP for imperium operator but it's in today shop

[reef lance]

team is investigating over this issue. By Monday most probably, it will be resolved. I'll share an update when I get to know.

[winter wadi]

Ok man

[tender galleon]

impreium operator is mid dont buy

[oak copper]

hello moderators!
i purchased valorant points (5350 vp) , but the coupon is not valid, whenever i am copy pasting the code in valorant it shows the code is invalid. Pls roter, i spend so much money to buy this, therefore i request u to either give me correct code or give me refund atleast!!
Order id: MO_2103328418_1868636

[shy crypt]

Hello,
I purchased 1475 vp from rooter shops today and both the codes are shown to be invalid. Will I recieve the vp or the refund or am I getting scammed?

[reef lance]

replied over dm.

[reef lance]

replied to you in #help-chat.

[edgy nimbus]

@reef lance got the code thanks mate ly

[oak copper]

@reef lance yeah same here i got it, thanks a lot guys!

[stone robin]

@reef lance mera solve hogaya i got my vp ty ❤️

[crimson sail]

mine is not solved

it says code can’t be processed

[stable knoll]

Same here love u @yaGami

[reef lance]

wait till a new code is shared. If not received by morning, let me know.

[crimson sail]

alright ill wait

[tender galleon]

my code is showing invalid amount

please help

i sent you video in DM

[winter wadi]

@stable knoll your got solved where did he sent the code?

[stable knoll]

Yesterday at 10:30pm

[reef lance]

okay, I'll update you about this after reporting it to the tech.

[tender galleon]

okz

[crimson sail]

@reef lance recieved thanks !

it was a valorant side issue the new code worked

[winter wadi]

Thx bro it worked

[solemn citrus]

@eternal horizon

Hi

[kind whale]

hi, i purchased 2 - 10usd roblox gift card (Roblox india) but when i tried to redeem both it says that the code is already redeemed, could anyone please help me with this issue

[reef lance]

can you please send me the order screenshot from Rooter Shop website and a screen recording or a screenshot of the error that you're encountering while redeeming the codes.

[kind whale]

dms or here?

[reef lance]

dm

[kind whale]

check

[candid wagon]

hey Yagami, this is Mohan

that account got temporary suspended because of spam, could u please reply back to this account

[normal delta]

hello rooter.gg i have a problem the purchase i made today on
shop.rooter.gg

my order id - MO_2080562692_1889153

[normal delta]

TYSM issue is resolved ❤️

[tender galleon]

@reef lance check dm

bro my problem is not solved

[reef lance]

checked.

[mortal shale]

@manic path@reef lance i have money in my SHOPPING CARD, recently added it but ain't able to redeem it

[reef lance]

replied you in #shop-images .

[heavy sonnet]

@reef lance please check dm

[reef lance]

checked.

[rich bolt]

hi @reef lance

is there any updates on the same

[rich bolt]

@reef lance any updates? could u check dms

[rich bolt]

can someone help me with this issue?

[reef lance]

replied you in dm.

[ocean knoll]

@reef lance

@reef lance purchased vp from rooter shop of 2050 but my friend didn't got the code

[frigid pier]

Hello. I had purchased valorant points, but the code I received is shown as invalid when i try to redeem it. Kindly help me with it. Whom should I contact about this? I have mailed the support team but no response from their side. Either give me the working code or give me a full refund.

@rare dove @reef lance Kindly help me brother

It says "This code does not appear to be valid.
Please check the code and try again."
Kindly help me with this mods.

@spring lynx please help

[frigid pier]

@reef lance I can send you more details such as my Order ID and etc, kindly respond

[frigid pier]

@reef lance @rare dove @spring lynx Kindly respond

[frigid pier]

Why is no one responding? I have lost my money and no one is taking responsibility from your side. I got no reponse here, instagram, email and your whatsapp is just some automated msgs which are of no help.
Kindly help me with this or give me a full refund.

[reef lance]

okay, let me check.

[frigid pier]

Thank you bro

[frigid pier]

@reef lance @spring lynx @rare dove I got a reply from the mail saying I have received the code to my email and phone number, but the phone number they have mentioned in the mail is not mine. I had logged in with my phone number and even received otp and the redeem code (which is invalid). The mail team isn't responding to my follow-up e-mails. Kindly help.

[frigid pier]

@spring lynx @rare dove Ticket #TKT-2026-986818 look into this, check your support mail [e-mail]
It has already been more than 48hrs

@spring lynx @rare dove

@rare dove

@rare dove

[frigid pier]

@reef lance check your dm

[frigid pier]

@reef lance yo bro pls check your dm

[frigid pier]

@reef lance check your dm bro

[fickle flax]

hello, i purchased the 100 lattice option for marvel rivals and it says order delivered but i haven't received anything yet, i bought it yesterday and even tried to send an email but haven't heard back. i have purchased the 1000 lattice option twice before and it worked without any issue. could anyone help me with this?

[fickle flax]

@reef lance could i pls get help?

[ashen relic]

@reef lance i bought 475vp 2x it says purchase failed will i get the money back?

need a reply back plz

MO_2103446729_1943182

[reef lance]

yes, auto-refund will be initiated.

[reef lance]

does the issue still persists?

[ashen relic]

thank you ill let you know when i get the refund

[reef lance]

sure

[ashen relic]

when will i get it any idea?

[fickle flax]

yes

[shy wharf]

Helllo can someone help me i completed my transaction successfully for 1600 rs for vp but rooter says it failed

And I have not gotten any vp

[rich bolt]

@reef lance can u respond to dms

[ashen relic]

got it back thank you

[rich bolt]

@reef lance yo can u respond