#Inconsistent Zone Detection on EPL

7 messages · Page 1 of 1 (latest)

hoary osprey
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Recently purchased an EPL in hopes it would be able to consistently detect the number of people in bed. Right now, it is very inconsistently even able to keep track of just me laying here. Not sure if I am missing something in my configuration, but I believe I have done the basics needed for this to work properly. Latest firmware, configured and synced through configurator. I am trying to attach screenshots of my logbook and config, but Discord is not seeming to let me. But in the past ten minutes of two of us laying in bed, it has gone on and off with occupancy detected about 8 times and gone back and forth between 0, 1, and 2 targets detected. Thanks in advance for the help

hoary osprey
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Anyone here? Really confused as to where the best place to find support for this is since the contact form on the site was not for product support and instead redirected me here.

frigid cairn
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Sorry I missed it earlier. The contact page on the site I don't think redirects you here? It's not mentioned on the shop I don't believe.

Anyways as for the issue, yes the EPL is not really designed for static presence in that way. it's designed for zones. The EP1 does much better at static presence and is really good for sleeping. That said, have you tried the new assumed presence feature? It will try to keep your last known position active unless you leave through an exist zone

hoary osprey
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Ah, I see now the EST contact page is where I should have gotten, my fault! Ended up on the ESH contact page through Google. Thanks for getting back to me.

But I have not tried that feature, could you point me to where I can learn how to set that up? I do have my zones detecting me well as well as the entry zones but it would be ideal to be able to have it know that I am still in bed if possible. Thanks!

frigid cairn
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See if that improves things for you for now

uncut matrix
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I am facing similar issue. but entry and the exclusion zones are not getting saved despite all zones and entities being enabled.