crashing game and other apps | ICARUS Official | Page 1

ancient citrus Jan 9, 2023, 5:29 AM

#

Hi,
I bought the game for a friend he hasn't been able to play it for even once second. The moment he tries loading into a world the game crashes. And sometimes it crashes discord with it. He has uninstalled reinstalled. We've tried verifying but that finds nothing

half forge Jan 9, 2023, 5:30 AM

#

first thing, make sure he isn't using Run As Administrator (either directly or with the checkbox on the executable's properties).

ancient citrus Jan 9, 2023, 5:32 AM

#

Done that

#

We may have come to a conclusion

#

Could it be cause he's rocking only 16GB RAM

half forge Jan 9, 2023, 5:34 AM

#

shouldn't be.

ancient citrus Jan 9, 2023, 5:34 AM

#

I know that's the min req

half forge Jan 9, 2023, 5:34 AM

#

other people play with that without problem.

#

you just have bob ross graphics.

#

what's the GPU?

ancient citrus Jan 9, 2023, 5:35 AM

#

3060

half forge Jan 9, 2023, 5:35 AM

#

should be fine. what's the actual crash report?

ancient citrus Jan 9, 2023, 5:35 AM

#

#

Multiple errors come at once

half forge Jan 9, 2023, 5:36 AM

#

first one there is out of video memory

#

what settings does he have in game?

ancient citrus Jan 9, 2023, 5:37 AM

#

Medium

half forge Jan 9, 2023, 5:37 AM

#

like, texture pool size?

ancient citrus Jan 9, 2023, 5:37 AM

#

One sec getting him to open it

#

When he gets it open you looking for texture streaming or to see if the limit is disabled

half forge Jan 9, 2023, 5:40 AM

#

the pool size itself, and to see if it's limited. both would be useful.

ancient citrus Jan 9, 2023, 5:40 AM

#

Ok

#

Limit is on and streaming is 4500

half forge Jan 9, 2023, 5:43 AM

#

just for kicks, drop the pools size as low as it'll go.

#

see if that stops the crashing. if it does, then start nudging it up.

ancient citrus Jan 9, 2023, 5:55 AM

#

Now it's crashing before he can get character to load

half forge Jan 9, 2023, 5:56 AM

#

same errors? or something new?

ancient citrus Jan 9, 2023, 5:57 AM

#

He said it's failing to load texture and he's gotten Unreal crashes too

half forge Jan 9, 2023, 5:58 AM

#

okay, well, getting those actual crash reports is kind of important to figuring out what's causing them. otherwise, it's just guessing.

ancient citrus Jan 9, 2023, 6:06 AM

#

No errors are popping up and it's even crashing steam now

#

everything just closes

half forge Jan 9, 2023, 6:09 AM

#

okay, that's sounding like something more intensive. maybe a thermal/overheating issue or something.

ancient citrus Jan 9, 2023, 6:10 AM

#

Gpu?

#

Gpu 52 and holding

half forge Jan 9, 2023, 6:11 AM

#

okay, then, I don't know, but if he's got multiple things crashing, there's something seriously wrong with the machine/build/config that goes beyond icarus settings.

ancient citrus Jan 9, 2023, 6:12 AM

#

Idk cause it's only this game

#

Doesn't do it with anything else I just find it weird cause he has a stronger computer then me shoot my cpu is under the req

#

The only thing I have better then him is I have 32GB of ram

half forge Jan 9, 2023, 6:16 AM

#

Icarus is harder on hardware than many. Another possibility, though weird, would be his PSU is under-spec for running the GPU at full capacity, so it's browning out or causing other problems. but that doesn't necessarily fit the symptoms.

#

that first error, though, was a video memory error. lowering the texture pool to minimum should have helped that, not made things worse.

ancient citrus Jan 9, 2023, 6:17 AM

#

Would that cause other glitches lol cause this time it cause his discord to open web browser form and then reset his discord settings and such

#

This is a massive mystery to me

half forge Jan 9, 2023, 6:18 AM

#

yeah, I don't know. it sounds like something wrong very deep somewhere, either hardware or something in the OS. theoretically, if it's accessing memory randomly for some reason, it could cause random effects - but normally that's just BSOD.

#

so, I don't know.

ancient citrus Jan 9, 2023, 6:23 AM

#

Thank you trying lol sorry to give you a confusing time. 😕 we are gonna try to put it on his SSD if that don't work try waiting till he can get more ram see if that helps but right now nothing seems right lol that's why I came here cause I needed fresh eyes I've been trying to help him with this for 2 days lol

half forge Jan 9, 2023, 6:25 AM

#

maybe try looking in his windows System log, see if there's anything obvious in there. might be logging some errors or system issues that you're not seeing on the front-end.

#

but yeah, sorry 😦

#crashing game and other apps