#Custom domain stuck on "Waiting for DNS update" - SSL cert not provisioning

3 messages · Page 1 of 1 (latest)

covert gyro
#

My custom domain pay.zallandsons.com has been stuck on "Waiting for DNS update" for over 8 hours despite DNS being fully propagated globally.

Details:
• Service: zall-portal
• Domain: pay.zallandsons.com
• CNAME record: pay → 7458tyxv.up.railway.app ✓ (verified)
• TXT verification record: _railway.pay → (verification record set) ✓ (verified)
• DNS propagation: Confirmed globally on dnschecker.org

What I've tried:
• Verified DNS records are correct and globally propagated
• Re-added the domain to the service to force detection refresh
• Waited 8+ hours

Request: Please manually trigger SSL certificate provisioning for this domain. The DNS is correct on my end—this appears to be a backend detection issue.

Thanks,

Greg

loud tapirBOT
loud tapirBOT
#

New reply sent from Central Station thread:

Hi, what is your DNS provider? Make sure it's one that supports adding a CNAME on the apex (root), Cloudflare is a very good one

You're seeing this because this thread has been automatically linked to the Central Station thread.