Did not receive my credits

[sudden dove]

Did you make sure that all invoices have been paid and that there aren’t any outstanding bills?

[hollow pelican]

Hey, can you please explain more what's happening to your account?
And FYI I'm not part of the Railway team.

That thread is two years old. I can assure you that if it were a serious issue, Railway would have patched it already.

I hate to ask this, but have you confirmed that you logged into the right account? If you're sure that you logged into the right account, could you provide any information that links you to the original account (e.g., domain)?

Also, I hope you understand that it's New Year's Eve, and Hobby users don't have an SLA for support, so it might take some time to get a reply from Railway. I can assure you that the Railway support is the best one I've ever seen.

Being logged out can be a thousand things.

If your account really got deleted then no, I don't think it's fair but I really ask you to be patient about this. I'll be bumping this thread to the team, can you please provide any sort of information to the original account?

And again, have you checked that you logged into the right account?

I'm sorry to ask, but from whom did you get a bad response?

Are you able to provide any sort of domain to the original account?

Again, I'm trying to help here, can you please provide the information I've asked?

Again, we do not know if this is a Railway issue yet, and this is the first time I'm hearing about this.

Those people on the community are not part of the Railway team, I'm sorry if you got frustrated about them, but from the messages I've seen most of the messages were trying to help such as not being part of the Pro Plan as that guarantees response times.

I'm not part of the team as I've told before

I guarantee you that we'll sort this out if you can provide the information, I can contact the team about it.

Well, we're sorry to see you go. I'm really trying to help you out here, but you've stated that you do not want to be helped anymore.
The issues that I've observed from you are:

• Slow response times (which are expected for Hobby users), even during holiday seasons such as Christmas and New Year's Eve.
• Bad experience with the community (I can understand your frustration when faced with laughter in an already difficult situation), but this is still not reflective of Railway as a platform, and most community members were genuinely trying to help you with your issue.