#my proyect does not appear
23 messages · Page 1 of 1 (latest)
Perhaps you have logged into the wrong Railway account?
no, my account and the rest like hithub are right, And they have been charged me twice for two times for the 1.1 months I have been on the starter plan, the trial is not true for me.I am thinking to leave, it is not serious and also the kind of slow and and ineffective atemption
you guys haven't answered yet, but i must also say that i have checked that the two payments to railway have been charged, however they still don't appear in the billing history as it is empty, the first was on september 1st and the second on october 2nd, so there is no trial, but the account is still visible with 5 days for the remaining service or upgrade above in red, and i know the account is correct because the integrations I made with hithub, discord and google since I created them are still maintained and appear.
Please provide your most recent invoice Id
Nvm, I found your correct account. You have indeed logged into the incorrect railway account.
You are logging into the incorrect Railway account and incorrect email account to view the emails from Railway.
Would you like me to provide the correct email address here?
Okay, I can check if you tell me, but are you sure about what you're saying? Did you find the project there?
Yeah I saw your N8N deployment you mentioned, I'll send the email address here when I'm back at the laptop.
and then why do the integrations appear is the email account I gave you if it is incorrect?
You linked them.
If Railway started charging my account on September 1st and I applied for the 90-day trial, I should have signed up in July, which is not possible. In any case, tell me your solution or a few words from the email you say is correct and I will investigate.
We have not changed your account, as mentioned, you are currently logged into the wrong Railway account.
You are currently logged in with web***@gmail.com but you want to be logged in with c***r.a***[email protected]
Note: we do not offer a 90 day trial, it would be a 30 day trial.
I checked, it seems you were right and I apologize, I also found the invoices, another thing is that I am worried that you have written my emails here since this is public and I asked you to put only a few words that make it up
I have modified the emails.
Could I inquire as to where the confusion came from with being logged into the wrong Railway account?
ok, I have these emails for similar things, so I can't migrate everything without problems to my other email account, [email protected]?This would be more convenient for me.
I'm sorry but migration is not something we could help with.
I'll give you an opinion and you can give me yours, is it possible that it happened because when I logged in once it was through GitHub, with my only account there associated with the email [email protected] and not the other email?
Yes that's possible, that would be two different Railway accounts.
ok, thank you so much