Railway trying to Scam me!

[mellow star]

What is goilng on ?? I usually pay no more than $45 for my service on railway but this month it says i have to pay $4500!!!! What ?? I'm not paying that. Tell me what is going on now and find a way to cancel that bill because i'm not paying that. I am involving the authorities if no action is done on your side. How do you expect me to go from $45 to $4500 ??? First off i didnt spend up to that , secondly i have a limit set , thirdly you never sent an email to me until the final invoice and you expect me to pay $4500 ??

I'm telling my bank not to accept the payment and involving the authorities. Solve this issue quick , i'm waiting for your reply

Account in question : [e-mail]
Url : https://railway.com/project/f47983f0-6dd1-4641-8fb5-0d14ab7bbcca?environmentId=94e2a040-66b3-44c7-beaa-565989dee6e8

[raw prairie]

Project ID: f47983f0-6dd1-4641-8fb5-0d14ab7bbcca,94e2a040-66b3-44c7-beaa-565989dee6e8

[brave cargo]

Hey, can you answer a few questions first?

1. Did you set any hard limits in place through the dashboard?
2. How your usage looks like, is it from a faulty service?

[mellow star]

1. I reached out to the developer who set it up and he confirmed he in fact did put a hard limit
2. I attached the image of what the usage looks like. I have paused one of them for now

[brave cargo]

Ok, I'll let the team takeover.

[void dust]

Hey it looks like you're racking up egress/network charges because your Redis instances are being accessed from your services over the public network.

You can use private networking with reference variables to fix it

[mellow star]

So currently the public is accessing my redis server ?

I'm working on the private networking now

[mellow star]

Why is that even an option to allow the public to access your redis server with no warnings or anything!

[wheat agate]

1. The hard limit was added 1 hour and 41 minutes after your card was charged, limits don't do anything if you add them after you have already exceeded the amount you set.

[wheat agate]

No, your own applications are assessing the databases over the public network.

[wheat agate]

We do have warnings, but only if you use reference variables, you are currently hardcoding your environment variables.

[mystic tusk]

Many valid reasons. If you’re accessing the DB externally to validate data or run jobs or anything

It looks like the developer you hired screwed up

[wispy thunder]

Hey there. I responded in detail in the help ticket that you opened. There's some private information there, so I won't repeat that info here but you should go check it out. 🙂

[mystic tusk]

They also seem to have lied to you about this limit just FYI

[mellow star]

The developer did tell me he put a hard limit so i don't know what happened there. Theres no way i will be paying that $4500 bill. I do remember i set up the redis url myself , i copied and pasted the url you're right but i didnt get any warning. Can you confrim if all that is fixed now , i think it should be the internal url now , I'm not very technical

[brave cargo]

Railway warns about using PUBLIC_URL instead of the private one

It also warns about it if you're referring directly in your service, which you hardcoded it.

[mellow star]

I pasted the redis url myself and i don't remember getting this when i pasted the redis url. I

Maybe because its hardcoded

[brave cargo]

Yeah but it also warns on the Redis service itself when you copy the public URL

[wheat agate]

That is not shown if you hardcode, you should be using reference variables -

https://docs.railway.com/guides/variables#referencing-another-services-variable

Either way, we can work out the logistics of the bill in your Email thread.

[mellow star]

I just tried hardcoding the url now and didnt get any warning, but i do see a waning when i use variables

Can someone confirm if everything is ok now with the service. I"m not sure if i want to contact the previous developer anymore

[wheat agate]

Partially, the two Redis databases are no longer serving data via the public network, but the majority of services in that project are still deployed to the Legacy regions

[mellow star]

I think i have done that now too. Can you confrim

[wheat agate]

You forgot one

Don't know if you want me to say the service name in public?

[mellow star]

Found it and updated

[wheat agate]

Yep, that project is fully Metal now.

[mellow star]

I replied to your email

[wheat agate]

Thank you, I will close out this Discord thread, and you can continue the conversation with David via Email.