#I was charged second time after downgrade of my subscription plan

10 messages · Page 1 of 1 (latest)

alpine coral
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Hi, I had a project with my team, but after the project was closed, I decided to keep a railway account for hobby purposes. Yesterday, I was charged for the PRO plan (for Mar 20 – Apr 20, 2025) because I forgot to downgrade earlier. I decided to downgrade my subscription now, and I received an invoice for the hobby plan. Why do I need to pay a second time for an already paid month? Is it possible to request a refund of $5 or $20?

rose locustBOT
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Project ID: N/A

alpine coral
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N/A

stray anchor
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!t

covert rampartBOT
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New reply sent from Help Station thread:

⬆️ This thread has been escalated to the Railway team.

You're seeing this because this thread has been automatically linked to the Help Station thread.

covert rampartBOT
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New reply sent from Help Station thread:

I have refunded the $20 and you are now on Hobby plan only. Thanks!

You're seeing this because this thread has been automatically linked to the Help Station thread.

alpine coral
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The Railway team has refunded $20. Thanks!

stray anchor
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Perfect!

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!s

covert rampartBOT
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New reply sent from Help Station thread:

Can you help me with the same? I've posted a thread for the employees only.
I'm having the same situation.

You're seeing this because this thread has been automatically linked to the Help Station thread.