#HELP: They created a $5 invoice on my account because I clicked to pay and left

27 messages · Page 1 of 1 (latest)

viral oarBOT
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Project ID: N/A

molten coral
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N/A

acoustic quartz
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do you have no intrest in upgrading your account?

molten coral
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Yes I do, I want to go to the hobby plan, but I can only go if I pay this non-existent bill

acoustic quartz
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ill see if i can find it for you

molten coral
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thanks

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The invoice number is Nº 7592A09E-0001

acoustic quartz
molten coral
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yes

acoustic quartz
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let me know if you have trouble paying it

molten coral
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That's not the problem, the problem is that this invoice was created now for something I didn't even do/use.

acoustic quartz
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you had just told me you want to upgrade your account?

molten coral
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eu cliquei para fazer upgrade de plano e por um motivo tive que sair da tela, só que quando voltei apareceu essa fatura

acoustic quartz
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english only please

molten coral
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you had just told me you want to upgrade your account?

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ops

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sorry

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I clicked to upgrade the plan and for some reason I had to leave the screen, but when I came back this invoice appeared

acoustic quartz
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do you want to upgrade to hobby? (yes/no)

molten coral
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yes

acoustic quartz
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then you would need to pay that invoice, the hobby plan is a paid service

molten coral
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I understand, I just have a doubt, because the platform says that I have to pay this invoice first before upgrading to the hobby and not that if I pay this invoice I will upgrade to the hobby.

acoustic quartz
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this was the invoice generated from you trying to upgrade to the Hobby plan, to complete that process you need to pay the invoice

molten coral
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ok

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I am going to try

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It worked, thank you very much, it said something else

acoustic quartz
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happy to help!