Discount

[drowsy scroll]

it shows i have 5$ discount but estimated bill is also 5$?

[north veldt]

Project ID: N/A

[drowsy scroll]

N/A

[marsh wasp]

I believe the discount applies to your usage, not the recurring subscription

you have to pay 5$ each month on the hobby plan unless your account was eligible for it to be waived

[drowsy scroll]

but i dont even used 5$

[marsh wasp]

Railway has changed its pricing as of July 1st. You can read more about it here https://railway.app/pricing

You must pay 5$ each month to use your account. It’s subscription based

[drowsy scroll]

u can check the screen shot i gave , the usage does not add up to 5$

[drowsy scroll]

so its 5$ even if i dont use 5$?

[marsh wasp]

yes

[drowsy scroll]

ok how to get it waived? like any secret task or something?

[marsh wasp]

If you’re not waived right now, it can’t be waived

[drowsy scroll]

this is what i get when i talked to Brody last time

how did it changed?

[marsh wasp]

hm that’s interesting. please email [e-mail] to discuss this with the team

include all the context you just posted

[drowsy scroll]

alright , how long will it take for them to reply? because i dont want to get problem when august begin

[maiden shuttle]

they have got the response time down to around a few days now!

[drowsy scroll]

great , i sent them the email

But do you have any ideas about this Brody?

[maiden shuttle]

did you remove your card? cancel the plan? anything?

[drowsy scroll]

nope , i did not do anything , just last time i checked is in June , and its showing im in Hobby plan with fees waived , so i thought its fine , so i didnt bother to check. Just today i was thinking to check my usage and saw this

is it possible for verified to become unverified? lol

[maiden shuttle]

I think I was told if you cancel your plan you lose qualification, but you said you haven't done that, so I don't see how you'd lose qualifications, hopefully the team will be able to shine some light on that for you

[drowsy scroll]

oh , what do you mean cancel the plan , it was originally shown Hobby plan right the last time i taken the screen shot , i didnt touch anything

Yes , hopefully the team can do something about this 🙂

[drowsy scroll]

i got auto mail from them

"Thanks for reaching out to Railway. This is an automated response acknowledging your message.
Kindly note that this mailbox is intended for billing enquiries only - we do not respond to other queries over this channel. Check out our docs for more information."

[tawny stratus]

Subscription fee is included in the “estimated bill” section. There’s a “show breakdown” link right above it that should tell you the components of your bill, and any applicable discounts

So if you have $5 discount (from the fee waiver), you’re not charged as long as your total usage is below $5.

The estimation is for the total bill (incld. subscription), and discounts are applied against it ($5 est bill — $5 discount = $0)

[drowsy scroll]

check this
this should mean Hobby plan with fees waived , but yesterday i checked, its still Hobby plan but fees not waived

it became like this

both screen shot are taken in July

[drowsy scroll]

Yea, Faraz from support just told im not eligible and previous one was error of display

Is there way to be eligible? Because I'm using very less resources monthly and just want to keep the thing hosted.