Billing issue | Railway | Page 1

cursive plinth Jul 23, 2023, 4:48 PM

#

Hey guys, I just switched to the hobby plan and I was eligible for the waiver, I was trying to reload another $10 to make the switch and I think it worked? I used a prepaid card and it shows pending in the transactions and the website saying invoice raised for 0$ but the 10$ credit is added to my account

Also this seems to be a subscription saying it renews every month but that won't change anything for me from how it was before right? I will still get 5$ credit and the differential will be used from my credits

sterile ginkgoBOT Jul 23, 2023, 4:48 PM

#

Project ID: N/A

cursive plinth Jul 23, 2023, 4:48 PM

#

N/a

silver arch Jul 23, 2023, 4:49 PM

#

Contact [email protected] as they will be able to assist better than the community

#

As it’s the weekend, they probably won’t get back to you until tomorrow sometimes

cursive plinth Jul 23, 2023, 4:50 PM

#

Yeah I don't have an issue just don't want to be flagged for any suspicious activity or whatever

#

Oh wait I see a 10th July invoice that I tried paying for got paid today? So that says 10th July on billing history but stripe bill says today

#

and then I have another pre paid subscription charge for 0$

silver arch Jul 23, 2023, 4:53 PM

#

Yes, the invoice was for the 10th, but since you paid it today, stripe will have today’s date. I would really recommend emailing the billing email and they will get you all squared away and handle that extra subscription for you.

#Billing issue