#✅ - Is Pinpoint the best option for transactional notifications triggered by another user?

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fast quarry
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Hello all, new here. I am building an application that has in app chat messaging capabilities. I am already leveraging AWS Pinpoint using the Amplify JS framework.

My question, as the title suggests is, would Pinpoint be the best way to trigger notifications to users (in app, email, phone)?

Use case: I am chatting with another user and when I send a message, they should receive an email (or in app notification based on settings).

Seems like Pinpoint should be the tool to use for this but it’s not clear how I can trigger an event for one user based on the actions of another (I.e, sending a chat message). It all revolves around the logged in user which makes sense for analytics and targeted campaigns.

Looking for direction as well as any suggestions people might have! Thanks I’m advance.

leaden ledge
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Hey @fast quarry , 👋. It sounds like Pinpoint and the Analytics category can definitely help achieve what you're looking for regarding the customized campaigns and email notifications.

But since you tagged this as React Native as well, curious if you're looking for something more on the Push Notification side or if In-App messaging might work as well. Have you seen the docs on both of those? It's possible too for you to leverage all 3 and have customized ways of interacting with your users!

Push Notifications:
https://docs.amplify.aws/lib/push-notifications/getting-started/q/platform/react-native/

In-App Messaging:
https://docs.amplify.aws/lib/in-app-messaging/overview/q/platform/react-native/

cosmic canyonBOT
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✅ - Is Pinpoint the best option for transactional notifications triggered by another user?

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Answer selected!


But since you tagged this as React Native as well, curious if you're looking for something more on the Push Notification side or if In-App messaging might work as well.  Have you seen the docs on both of those?  It's possible too for you to leverage all 3 and have customized ways of interacting with your users! 

Push Notifications:
https://docs.amplify.aws/lib/push-notifications/getting-started/q/platform/react-native/

In-App Messaging:
https://docs.amplify.aws/lib/in-app-messaging/overview/q/platform/react-native/```
Kudos to @leaden ledge!
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