I can't receive the item I paid for in the in-app store

[tough pike]

This morning when I paid it was clear that the money in my account was deducted but I did not receive any items.I tried to pay for another item and it was successful but for the previous payment I don't see any sign

[grizzled panther]

make a ticket in game, explain what happend, wait reply

it will take few days to get reply.

don't forget to upload the order number in that support ticket.