New to playfab: matchmaking stuck in WaitingForServer while we do have standingBy servers available

[quartz crest]

Hiya, we are new to playfab and just trying to set it up. At the moment, when two players matchmaking together, the matchmaking will timeout, and they were stuck in "WaitingForServer" status. Matchmaking queue has set the buildId to auto allocate. I have 1 server standingBy in WestEurope region for that build, and it doesn't seem to be allocated. Is there anything else I should check if I've done something wrong? Thank you very much for your help.

[quartz oasis]

You should always use LMA to test out your server build locally. If LMA works correctly and it shows the server going active it means it works fine, . You can even connect clients if you give the client the IP/port. Saves you money and time by not uploading
https://learn.microsoft.com/en-us/gaming/playfab/features/multiplayer/servers/localmultiplayeragent/local-multiplayer-agent-overview
You can get logs as well from the LMA so it will tell you whats going on and whats wrong which will allow people to help you more as there will be more info about whats wrong.

[quartz crest]

Hi @quartz oasis I have tried using LMA and fixed a few issues. Now my client can connect directly to LMA with local linux container just fine. However with the same image hosted on multiplayer servers, my client still won't matchmake onto those server. It looks like the server is always in standingby status, and matchmaking (with 2 clients) always stuck in "WaitingForServer". On the server hosted on playfab, I can see the OnServerActiveCallback is never triggered.

[quartz oasis]

So the LMA one does goes to active state right?

[quartz crest]

Yes, and on the client, if I'm using RequestMultiplayerServer api, that also successfully connect to the standing by server I have on the cloud. Only if I go through the matchmaking flow, it didn't allocate the server.

[wet rapids]

Can you ping me your titleId and buildId, matchmaking queue details etc. I wonder if the request from matchmaking is only asking for 1 region where you dont have servers.

[quartz crest]

Thank you for your help! I've sent you a DM with the details!