I don't remember if I set up 2-factor authentication or not. | XBOX Game Dev | Page 1

drowsy kettle Nov 6, 2024, 9:43 PM

#

Hi Everyone! I tried to log into PlayFab for the first time in about a month and was asked for 2-factor authentication.

I don't remember if I set up 2-factor authentication or not.
I had initialized my phone during that month, and I did have Auth registration for AWS, Facebook, etc. in the 2FA app, but I don't remember if I set up PlayFab or not.
I reinstalled the 2FA app and the Auth registration for AWS, Facebook, etc. has been restored to the 2FA app.But I couldn't find PlayFab Auth.

I would like to contact PlayFab so I can log in, but I don't know who to contact.
How can I do this?

I am developing in Unity, so I know the values for studio name, title ID, developer secret key, etc.

Thanks in advance!!

Translated with DeepL.com (free version)

torpid panther Nov 6, 2024, 10:42 PM

#

Right here, use the 'problems logging in' option https://playfab.com/contact/

PlayFab

Full Stack LiveOps, Real-Time Control

PlayFab is a suite of products that complement your existing backend infrastructure. Mix and match to meet your needs, or adopt the entire platform as a powerful base for current and future games.

drowsy kettle Nov 6, 2024, 11:41 PM

#

Thanks so much for your quick response! I've just made it!

drowsy kettle Nov 7, 2024, 11:44 PM

#

Hello!
I sent my inquiry through the form you gave me and successfully received a reply from customer support via e-mail. Thank you very much.
I replied to the customer support e-mail with the verification code.
Do I need to ask the question again with the verification code using the form you gave me?
It's been a day since I replied, and I still haven't received a response, so I wonder if I may have replied to the wrong place.
I would be very grateful if you could tell me where I should send the verification code to ask the question.
Thanks again.

torpid panther Nov 8, 2024, 2:52 PM

#

Replying to the email is the right place, it might take 24 hours for them to get back to you.

drowsy kettle Nov 11, 2024, 9:04 PM

#

My account has been successfully restored just now!
Thank you so much, Ronald!
It was a project on the verge of release, so I was feeling quite down. I had even started rebuilding everything from scratch on a new account yesterday.
This experience has shown me that the internet isn’t as impersonal as it sometimes seems.
Just wanted to let you know!
Thank you so very much anagin😀😀

#I don't remember if I set up 2-factor authentication or not.