#๐Ÿชฒโ”ƒknown-issues

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faint valleyBOT
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Quest: 120 Hz support temporarily disabled - We are working on game optimizations and hope to be able to turn 120Hz support back on in the near future

faint valleyBOT
scarlet iron
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If you have Mods installed uninstall them if you have issues installing the game.

faint valleyBOT
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On PCVR completely remove or rename your Gorilla Tag folder, and reinstall.
usually found here C:\Program Files (x86)\Steam\steamapps\common\Gorilla Tag

scarlet iron
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~~0 Players Issue
We've noticed an issue where ban screens are not appearing for some players. If you have recently reinstalled the app after encountering the "0 players" screen and this did not fix it, this is most likely the cause of the problem.

We are actively working on resolving it. We apologize for any inconvenience this may have caused and appreciate your patience.~~

It now clearly shows your ban durattion.

scarlet iron
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It seems there may be some Connection issues with Meta at the moment, we will update when we know more. Looks like its fixed

scarlet iron
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Update your game if you are having connection issues, a bug fix went out about 10 hours ago

scarlet iron
scarlet iron
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Due to the high volume of users, we are experiencing intermittent connectivity issues. If you are unable to join rooms, you may try quitting out of the game and re-launching

scarlet iron
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Connection issues are being looked in to, just keep retrying if you cant connect. - Also unless the board says BANNED you are not banned.

scarlet iron
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Its clear theres an issue at the moment with joining servers we are looking in to it. please dont panic

scarlet iron
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Things should be back to normal now, be monke!

orchid wadi
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there's a known issue where the rocks for today (7/28) weren't distributed correctly; we are working on a fix, but it won't be out until the next day. we'll distribute an extra 100 rocks for everyone who logs in tomorrow to bring you back to where you should be. thanks for your patience!

orchid wadi
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a fix for the above daily rocks issue has gone out, make sure to update

scarlet iron
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Steam is having issues it may affect the game and joining servers, looks like they have sorted it, you may need to reboot your pc.

scarlet iron
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There are some known issues with the servers that may affect you connecting. This isn't on the Gorilla Tag side.

scarlet iron
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It looks like the errors are being fixed, people should be able to connect again, if not now soon as the fixed are rolled out.

blissful belfry
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There are currently some known issues that may affect players connecting to the game servers. We will post another notice when this issue is fixed.

blissful belfry
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We are currently experiencing issues causing players to have problems connecting to the game. This is being investigated, please hang tight!

orchid wadi
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we are working our hardest with our partners to get things back in action, thank you for your patience!

scarlet iron
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We are aware theres an issue in game sometimes with players loosing being able to move and we have the dev monkes working on it. More updates soon

scarlet iron
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Update your game and restart to fix the issues you may have been having.

orchid wadi
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Currently, some players are running into crashes while purchasing shiny rocks. We're still investigating, but right now there might be a workaround - if you go to the computer, then go to the Voice tab and disable voice chat, you should be able to buy shiny rocks (no, we're not sure why this seems to help). Don't forget to turn voice back on afterwards!

orchid wadi
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If you were having the above problem, please update your game, a fix has gone out.

blissful belfry
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There are currently some players reporting issues connecting to the servers. Please hang tight while this is being investigated!

orchid wadi
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There's currently an issue with changing your name, we're working on a fix

blissful belfry
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We're aware of the current server issues and are investigating them, please hang tight!

scarlet iron
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If you started hearing only Monkey Voices today, please check out the Voice Tab on the in-game computer.

orchid wadi
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there's currently an issue with rooms sometimes being limited to 5 players; we're working on a fix now, thanks for your patience (won't be out tonight)

blissful belfry
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There's currently an issue with the Early Access Supporter Bundle being missing from player accounts. We are looking into a fix for this, please hang tight!

blissful belfry
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The issue with the Early Access Support bundle being missing from player inventories should be resolved now. If you are still encountering the problem please restart your game.

blissful belfry
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There is currently an issue for some PC players where cosmetics will not load and can not be added to the purchase cart. Please hang tight while we investigate a fix for this!

blissful belfry
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The issue with cosmetics not loading for Steam users should be fixed now.

Follow these steps:
Open Steam -> top left menu -> Steam tab -> Go Offline
Then come back online. This should force Steam to check for a new update. Installing this update should resolve this for you.

quiet rock
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Meta is currently experiencing some issues that are causing Quest players to be unable to connect to the game. Please hang tight, we will provide an update when things seem to be stable again.

scarlet iron
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~~We are aware that the Quest 1 build is currently not functioning as expected. We are actively working to resolve this issue and get it back up and running for you all.

We are committed to supporting the Quest 1 and will provide updates as soon as possible.~~

scarlet iron
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There are some visual errors in the Quest 1 build but we did not want to make you wait any further, they will be fixed

scarlet iron
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Update on Redemption Issue
Weโ€™ve identified an issue affecting redemption, and a fix is being prepared. The update will be pushed out in approximately 6 hours.

The Next Steps:

Wait for the Update Notification: When you receive a notification that an update is available, please download and install it.
Launch the Game: After updating, relaunch the game to complete the redemption process.

Still Missing Items?
If your items do not appear after completing the update and relaunching the game, please donโ€™t hesitate to contact us. Weโ€™re here to help resolve any remaining issues.

Thank you for your patience and understanding!

scarlet iron
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A hot fix has been deployed to fix some ingame bugs. If you are having issues connecting please uninstall, reboot your headset and reinstall your game.

scarlet iron
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There has been some server connection issues connected with some of the changes, The Services team are working on it and things will improve. if you facing this please just try again after 5 mins.

quiet rock
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We are aware of an issue where users are having trouble connecting to the servers. Please hang tight while this is investigated!

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This issue has been fixed, users are able to connect to the servers again!

quiet rock
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We are aware of an issue where users are having trouble connecting to the servers (0 players, no cosmetics, etc). Please hang tight while this is investigated!

quiet rock
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We are aware that users are experiencing issues connecting to the servers. Please hang tight while we work on resolving this!

quiet rock
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Looks like server issues for Gorilla Tag should be resolved now. Please restart your game if you are still experiencing connection issues! Scratch that, it seems like many users are still having trouble connecting to the game. Please hang tight while we investigate! In the meantime, try reinstalling your game as many users have had luck connecting to the servers after doing this.

Looks like users should be able to connect to the servers now, things are just running slower than usual as we are still experiencing some backend issues and working hard to fix them. After spawning in it should take about ~30 seconds to log in.

scarlet iron
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Critter content unexpectedly despawns when held.
We're aware that this issue is more widespread than we initially believed. The team is actively investigating and focusing all efforts on delivering a fix as soon as possible.
Also It does work better in private lobbies or smaller groups, if you still want to check it out before we work on a fix.

scarlet iron
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The team have identified the issues and are working on a fix right now, we will update you when we have more information to share.

orchid wadi
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we're very close to a fix, we're in the final steps of verifying things are working and that the patch as a whole isn't breaking anything else. thanks again for your patience, the critters are all looking forward to being captured kidnapped poached rescued by you!

quiet rock
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We are currently experiencing an issue with players not being able to connect to the servers properly. Please hang tight while we investigate!

orchid wadi
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There's an issue where doors are stuck when they shouldn't be - Gorilla Corp promised us they would be working, but they tend to work with the lowest bidder. We're figuring out a way to make sure they stay open

scarlet iron
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**k-ID notice popup: **With some methods to use steam with the Quest you cant click continue. We have confirmed its a bug and it will be fixed.
You can bypass the issue by using the free steam link software in the Meta Store. You can return to your preferred method afterwards.

scarlet iron
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There are reported Connection issues to Private lobbies, The services team are investigating it, we will update with more information soon. Fixed thank you for your patience while this was investigated.

scarlet iron
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The '0 Player' bug is causing you to get stuck in the blue screen it is not caused by k-ID. its an old bug that usually linked to your Internet connection see here for steps to take to resolve this: <#๐Ÿ’ฌโ”ƒgeneral-offtopic message> (players on Steam that are banned thats a seperate issue and will be fixed)

scarlet iron
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The Hoverboard outside of VStump has been patched, thank you for your patience while we fixed this.

scarlet iron
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We altered a setting for GGWP and the Warnings are a little sensitive in-game. We are rolling back those changes no one will be banned over this.

scarlet iron
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๐Ÿ”ฅ A hotfix just went out and its changed the following

๐Ÿ Bundle snake lantern holdable fixes - easier to trigger now
๐Ÿ”Š Monke Voice volume reduction
๐Ÿ’พ Some none player facing fixes on the backend.

scarlet iron
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There is a known issue in game right now. We have the developers investigating now. We will update you all soon.
This is affecting some players with the permissions you have in game, Private Room Codes, Virtual Stump, and Quests.

Turns out it was the internet having issue, it should be back now.

quiet rock
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Hey monkes! We're aware of an issue with the chicken sword not properly hitting players and a bug where players might get their state in Prop Haunt messed up mid-round. The team is actively working on a fix for these, so hang tight! These issues should be fixed now, thanks for your patience!

scarlet iron
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Progression and Friend Lists: They haven't been reset its just a bug that's now been reported. It will be being looked in to soon.

๐Ÿ‘ This is all fixed, You will see your Progression and Friends again. Thank you for your patience.

quiet rock
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There is currently an issue with players connecting to servers (0 players online, can't join lobbies, no cosmetics, etc). Hang tight while we investigate!

orchid wadi
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there are currently issues with playfab, we're keeping an eye on them but we're waiting for them to resolve. thanks for your patience https://status.playfab.com/

quiet rock
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Hey monkes!
Weโ€™re aware of an issue where players are temporarily getting access to all store cosmetics (even ones they donโ€™t own), not being able to buy items because of this and as well as missing cosmetics. We're already working on a fix, but in the meantime, enjoy the unexpected drip while it lasts MonkeSalute โœจ

We just put out a fix for the cosmetic issues! Thanks for your patience monkes, we hope you enjoy Creator Fest MonkeSalute

quiet rock
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Hey monkes. We're aware of an issue where some players are having issues joining lobbies/0 players online/0 cosmetics. Please hang tight while we investigate!

scarlet iron
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~~ We're aware of an issue where ranks aren't leveling up as they should, even after meeting the requirements. Our team is looking into it and working on a fix. - We will share updates as soon as we have more info! ~~ Resolved sameday

scarlet iron
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A handful of players on SteamVR are getting stuck in the Blue sphere - this is not k-ID but a separate issue we have identified why and we are working on the fix.

This is fixed and the following patches.

  • Fix Flying cosmetic glitch.
  • Ranked now ignores troops & queues.

You will only be able to play with people with the hotfix, please update.

scarlet iron
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The Global Pebbles score keeps resetting, we have a backup for it and can also manually query it.

quiet rock
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Hey everyone! We're currently experiencing an issue where players cant login to the servers. Please hang tight while we investigate. Thanks for your patience Seems like things are back up and running again. You should be able to login again. Please restart your game if you're still having issues. Thanks for your patience folks! MonkeSalute

quiet rock
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Hey monkes! We hope you're all enjoying the Gadget Beta so far.

Known Issue for Steam/PC users: If you have any mods installed this will cause compatibility issues with the new update. Please make sure to do a clean install of the game to be able to play properly!

"On PCVR completely remove or rename your Gorilla Tag folder, and reinstall.
usually found here C:\Program Files (x86)\Steam\steamapps\common\Gorilla Tag"

orchid wadi
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there's an issue with the beta where the stations aren't appearing for people in a lot of rooms, there's a fix being made for this that will be rolling out soon. thanks for your patienec!

scarlet iron
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SteamDB #status

urban scaffoldBOT
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quiet rock
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~~Hey folks, we're currently experiencing some server issues (players unable to connect to the game)! Our team is investigating, please hang tight while we look into it ~~

Server issues seem to be fixed now! Make sure to relaunch your game if you are already in. Thanks for your patience monkes MonkeSalute

orchid wadi
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hey everyone! this is a humungo patch, we've been working hard at it and several things have come down to the wire. we're gonna be on hand to keep an eye on any issues, so please bear with us if problems appear! we're gonna try to respond to them as quick as we can!

orchid wadi
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there's some issues with tool purchase stations not working sometimes, we're investigating that, as well as some weirdness with entering/leaving drop pods and sometimes with the cards. we're furiously investigating everything! thanks for checking out the new stuff while we fix!!

orchid wadi
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we've hopefully got fixes for a bunch of these issues, we're making builds and testing now, hoping to get those out ASAP

orchid wadi
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ok, more fixes going out! right now, things should already be working a lot better with fewer desyncs and the machines working better. you should also not be joining super late floors randomly as much

urban scaffoldBOT
orchid wadi
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there's some issues with players not being able to see all the super infection platforms and stuff, we're working on a fix right now! thanks for your patience!

orchid wadi
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a fix is being deployed for the not loading issue! please download it if you're having issues thank you!!!!

orchid wadi
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slippery surfaces are acting wonky at the moment, we're working on a fix but it probably wont get in today. keep an eye out for a patch on monday most likely!

orchid wadi
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there's some kind of issue with granting the shadow demon pack, all the purchases are safe they're just not granting correctly. we're working on fixing that, as soon as it is your bundles will show up in your inventory when you restart as normal. thanks for your patience!

orchid wadi
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ok we found the issue, fix is working its way out. if you log in again, things should be working (i just confirmed that it was granted to my account when i restarted)!

orchid wadi
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there seem to be some problems with quests and stuff at the moment, we're looking into it

orchid wadi
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it seems like somethign weird where sometimes it works and sometimes it doesn't, if it's not working restarting until it does will probably be a workaround you can use in the meantime, but we're working on figuring out a real fix

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ok, things might be fixed now! thanks for your patience

orchid wadi
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there was a weird issue with the canister rocket, it should be fixed now! if you were seeing issues just restart and it should be back to normal

scarlet iron
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Heads Up, Flying Monkes ๐Ÿš€

If youโ€™re playing during the **20โ€“30 minutes leading up to the update on the 14th Nov, **you might notice that the Canister Rocket may temporarily stop working.

Donโ€™t worry you wonโ€™t lose any upgrades or unlocks you already have.
Everything will return to normal once the update goes live at 10 AM PST (6 PM UTC)
<@&1339920400729247804>

quiet rock
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Hey monkes! It looks like we're experiencing some server issues at the moment. Please hang tight while we investigate MonkeSalute

scarlet iron
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We are aware that players cannot Join Lobbies and that their Cosmetics are not loading in - this is due to issues with Cloudflare https://www.cloudflarestatus.com/ they are working on it.

scarlet iron
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This should now be resolved.

scarlet iron
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Mothership Token Errors

If you have been getting this screen and unable to play GT please try again now.
Note: If you are banned you will not get a new token and this error will show until the unban

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scarlet iron
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The GGWP bans are not false and it's under the new sanction ladders.
We were surprised by how many people actually hit the threshold for the top level bans. We will be looking at this next week and may reduce the durations in this instance.

scarlet iron
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Voice Based Bans

We have lifted the bans applied in the past few days linked to your in-game voice detections.

Your in-game reputation has not been reset.

Warnings are still appearing blank for now, but they are being sent and logged correctly. This visual issue will be fixed in the next update.

Weโ€™ve reset the sanction ladder for everyone. That means all players are starting again at the warning level before any future mutes or bans occur.

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rapid frost
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~~hey everybody! looks like there are currently some issues going on with the servers, thank you for your patience as they get fixed ~~ MonkeSalute

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scarlet iron
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We are disabling the Silverback studio wardrobe while we fix a small bug, it will be back!

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orchid wadi
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there's some issues with custom maps right now, we're taking a look

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scarlet iron
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Progression Issue Notice
We are currently experiencing a small issue with the progression system. This affects items such as:
Ghost Reactor items, Drop Pods.
Super Infection gadgets

The team is actively working on a fix and we will get everything back up and running as quickly as possible.
We will update you soon.

This has been resolved.

rapid frost
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~~# Lemming Plush Notice

We are aware that people are not receiving their Lemming plush in-game. Anyone who has redeemed/redeems a code for the plushy in game will receive it once the update is out.
The team is working to get the update out as soon as they can, we thank you for your patience MonkeSalute~~
Should be recieving them now

rapid frost
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We're aware of an issue of hitches when walking in between Stump and City, try not to walk back and forth between the two maps too much while we work on a fix

scarlet iron
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Out of map and the event.

We're aware of people escaping city, please make sure you're inside city when the event starts, or YOU WILL miss it - please help your fellow monkes spread the word in game. <@&1339920400729247804> Event starts in 30 Minutes!

scarlet iron
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Some players haven't got the Extra bonus VIM Jacket yet. It should appear on your accounts soon - you will get it if you subscribe before the 7 hour timetable runs out! <@&1339920400729247804>

scarlet iron
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Blocked Names

There is a known bug at the moment where some names like JESUS and GOD are blocked and many more safe ones, this is not by design and when the bug is resolved they will be allowed again very soon. You will not get banned for those names.

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scarlet iron
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We are getting reports that there's some issues with Playfab at the moment.
This may affect people accessing servers and inventories, we will update you when we know more.

Looks like this is resolving itself.

scarlet iron
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Known Issue ~~โ€“ The VIM Volcano

~~There is an issue with lobby types from the computer in that Space.
Entering from a public lobby places you into a public lobby and you can keep joining public lobbies, but you cannot join a private lobby from the Volcano Stump.
Entering the elevator from a private lobby will keep you in that private lobby.

This is not intended behaviour and will be fixed in an upcoming hotfix.~~

Less impactive: There are are a couple of broken textures on the new Monke Blocks kit these will be fixed also.~~
<@&1339920400729247804>

scarlet iron
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Easter Egg hunt is live - you just won't be able to claim the prize until the hotfix that's coming soon.

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rapid frost
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We are looking into an issue where some players are having issues logging in. We will update you when we know more.