🪪┃age-verification_faq_k-id

[grim trellis]

🪪 k-ID is Coming Back on 19th May – Here’s What You Need to Know!

We’re bringing back k-ID, a trusted system designed to create a safer, age-appropriate gaming experience.

We want to take a moment to be honest with you - the first time we introduced this system, it could have gone better. We heard the feedback, and we’ve worked hard to make sure this rollout is smoother and clearer for everyone.

Here’s what’s happening:

📅 Initial Rollout Stage

Starting May 19th, some players might get the chance to opt in early¹. You will receive 500 Shiny Rocks as a thank-you for helping us test the new system during this time.
¹We may make sign-up a requirement for some players during this test period.

🖱️ Full Rollout
Once we’re confident everything’s working, sign-up will become required for everyone, globally. k-ID will be part of the game, and moving forward new players completing the process will get 100 Shiny Rocks on top of the initial Shiny Rocks all new players currently get.

✅Be Honest About Your Age
If you’re Not legally an Adult where you live, talk to your parent or guardian now so they’re ready. Your parents may be asked to verify themselves using a privacy-preserving method. They can pre-approve you as explained below. Getting permission is quick and easy: k-ID makes it simple for parents or guardians to approve access with just a few clicks.

🚨 Please don’t joke about your age - it might seem funny to set it to 1 years old but this will only lead to needing to appeal your age setting later, which could affect your ability to play the game.

❔ What Info Does Another Axiom/k-ID Store?
🔒 Another Axiom only stores the permissions you have been granted, not your age.
🔒 k-ID does not store the information used to validate your age or parent/guardian status. All they store is the parent’s email, their child profiles and permissions, and the results of the validation process.

👨‍👩‍👧‍👦 Info for Parents & Guardians
k-ID gives parents and guardians a dedicated portal to manage permissions across multiple games. Through k-ID.com/family, you can:

✅ Set age-appropriate permissions based on your child's maturity level.

✅ Manage all k-ID-powered games and services in one place.

✅ Ensure your child’s experience aligns with your regional safety regulations.

✅ Sign up in advance to make it even quicker to give permissions when needed!

Parents can create a k-ID account here, then visit this link to pre-approve their child for Gorilla Tag. When k-ID is live in game, just make sure the child enters the same parental email address used by their parent to pre-approve them, and then the parent should be able to finalize the request in just a few clicks!

🔒 We Trust k-ID
We have 100% trust in k-ID to manage this system securely and responsibly, providing a safe, tailored experience for younger players. They are certified by the ESRB Privacy Certified Program and UK Age Check Certification Scheme. If you or your guardians have questions, they can check the full FAQ on the Gorilla Tag Website or k-ID website.

🗣️ Answers to some of the feedback we have had so far.

Our top priority is always about keeping the game fun and a great experience for everyone. We also want players, and their parents or guardians, to feel that their feedback and concerns are being heard.

Previously, parent-managed accounts for Gorilla Tag were a one-size-fits-all experience, and even parent-managed accounts couldn’t enable voice chat, join public rooms, or have custom names, even if the parents wanted those features enabled. k-ID allows parents to unlock those features for their kids.

Instead of a monolithic one-size-fits-all platform solution, with k-ID’s age-appropriate design, post age-verification, parents can enable or disable what they want in regards to the following:
🔹Voice Chat,
🔹Custom Usernames,
🔹Joining Rooms,
🔹Access to the Virtual Stump (UGC)

We’ve also received some questions about how k-ID handle's player data. We want to reassure you that privacy and safety are top priorities — both for us and for k-ID.

❔ I’m worried k-ID is going to misuse all my data.
To reiterate: k-ID and its processors NEVER store ID numbers, payment details, images used for adult verification, or any information used in the parental verification process. All that k-ID stores is whether your trusted adult is legit.

Beyond that though, k-ID is AA’s compliance vendor. AA is paying them directly to manage our compliance process, and they may ONLY use the information we provide them for compliance purposes. This is the business model they have for all their customers. Even in the event that k-ID as a business were acquired, they’d still be legally bound by this promise to us (and to you).

❔ I’m worried that my parents aren’t going to provide their personal data to let me play.
We understand that this process might be new to some parents. Again, we want to mention that sensitive information from parents is NOT stored by k-ID or any of its processors (e.g., Stripe, Veratad).

You can tell your parents or guardians that k-ID meets or exceeds global privacy and data protection standards. Its data handling practices have been independently audited and certified by the ESRB Privacy Certified Program and the UK Age Check Certification Scheme (ACCS).

Even if your parent or guardian does not consent right away, remember that you can still play - and you’ll still get your 500 shiny rocks.

❔ I don’t like the inconvenience that this flow causes.
We get that this is new and new things are always a bit scary. The entire games industry (and really the entire internet) is grappling right now with how to make games safer and better for all age groups while still balancing risks to your privacy, security, and ability to enjoy the stuff you love.

❔I'm an adult who accidentally indicated I was a child. What do I do
If you need your age fixed, simply contact k-ID Support and request an "age appeal" - they'll send you a personalized link you can use to prove your age through an automated appeals process. Once you go through that process, customer support should be able to reset your age in our system.

We ask you to keep an open mind and go through the flows next week when they go live. We want to make sure everyone gets an age-appropriate experience and will be monitoring your feedback to make sure that any bugs or errors are quickly addressed.