#Refund for android pro version

16 messages · Page 1 of 1 (latest)

dapper turtle
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Can I get a refund for my android pro purchase? I got it for the sole purpose of connecting to my pc through USB, which I'm now finding out I cant do (despite the app having the option to do so). So I would like a refund since I cant do the one thing I purchased it for. Im not using wifi because my wifi is really, really bad

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This is honestly very upsetting, so I'm sorry if I am sounding on edge. It's just extremely infuriating that the app would present an option that isn't available, and tells you to purchase the pro version to use said unavailable option

hardy fiber
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Not to sound rude but the PlayStore doesn't mention any support for USB connection on Android anywhere and VTS doesn't give you any message statung that you need Pro in order to get into settings or see that the toggle is disabled just as all other incompatible toggles that don't work on mobile.

It does tell you after 5min of streaming that you need Pro in order to continue streaming to a PC and the Wiki even states "iOS only" - but that also doesn't require Pro to work, just to keep running after.

Here's the PlayStore policy / help on refunds, maybe that'll help you: https://support.google.com/googleplay/answer/2479637?hl=en

dapper turtle
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so i see "oh only 5 minutes. Guess ill just buy it"

hardy fiber
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Might be a note for @spark anvil - it makes no sense to have the toggle clickable on Android without any USB connection support

dapper turtle
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hence my frustration

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wrong screenshot

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do not want to redownload it to grab it, man

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forget it

spark anvil
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It shouldn't be there at all, lemme check NyanThinking

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And sure, I can refund it for you if you'd like.

dapper turtle
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it is possible i made a mistake, got too hasty, if that is the case I appologize sincerly

spark anvil
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If you DM me the email you're using for your Google Play account I can refund it giruteApray

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Alternatively, send me the purchase ID (should be in a mail you got from Google when buying it)