Gems Not transferred

[bleak olive]

Hi I just reach Master pioneer level and was planning to buy the Gift pack for reaching, upon doing so I gave me a message saying “Purchase failed: Purchase cancelled” but it still charged me the pack is there but no gems. Pls fix :(

[blissful mantle]

Sorry about this! Would you be able to pop an email to [e-mail] as they'll be the ones to look into purchase issues!🙏