Error 50000 – Disconnect during matches, progress and daily rewards lost

[pseudo sierra]

Platform
PC (Steam)

Detailed description of the bug
I can join matches and start playing normally, but during the match I get disconnected with“Error 50000 – Network Connection Failed”.

When this happens, the match is not counted, I lose progress, and I am unable to receive my 3 daily reward boxes.
This issue is very frustrating and negatively affects my gameplay experience.

The problem occurs in different locations and on different networks. My internet connection works normally and other players can continue playing.

What were you doing when this problem occurred?
Playing a match normally.
The disconnect happens during gameplay (not in the lobby), after the match has already started.

Does the issue occur randomly or reproducibly?
It occurs randomly, but repeatedly.
Sometimes I can play for a short time, sometimes I get disconnected quickly, but the issue keeps coming back.

Additional information / troubleshooting tried
Changing networks and locations
Hotspot from mobile phone
Disabling IPv6
VPN / Cloudflare WARP
Restarting PC and Steam
Clearing local cache
None of these permanently solved the issue.

[jolly birch]

Hey there,

Sorry for the bad experience.

To assist us in better locating the issue, please provide us with the following information:

1. Your in-game ID (or your platform ID).
2. The platform you are playing on (Steam or Xbox).
3. The specific server node you were connected to when the issue occurred.
4. Are you using a game accelerator, proxy server, VPN, or any other similar software?
5. Has this issue been persistent, or did it begin recently after functioning normally?

Thank you for supporting Party Animals!

Best,
Party Animals Support Team

[pseudo sierra]

1. In-game ID: JTJXDX
   Platform ID (Steam): 76561198386607354
2. Platform: Steam
3. Server node: Global Server – Europe
4. VPN / Proxy / Accelerator:
   The problem occurs without any VPN or proxy enabled.
   I previously used Cloudflare WARP, which helped in the past, but it no longer resolves the issue.
5. Issue description:
   For the past few days, this issue has been occurring every time I enter a game.
   ...Sometimes I manage to catch one or a few fish, and other times I don’t even have time to start fishing before I suddenly get disconnected.

I am able to join a game and start playing normally, but after being on the map for a short time, I get disconnected / encounter a network error.
The problem comes back from time to time: I can play normally for a while, maybe month, a few weeks, and then suddenly—bang—I cannot play anymore. This is very frustrating.

I have great hope that you can help me solve this, and I truly appreciate all the work you do on the game. Thank you so much for making such an amazing experience for all of us players! 💖

Warm regards,
Pusia

[pseudo sierra]

[dense quiver]

Dear @pseudo sierra, sorry for the delayed reply.

Please visit our website https://support.partyanimals.com/login to create a ticket. In the ticket, kindly provide the following details:

1. The relevant video (Please ensure that the settings "Show FPS" and "Show Ping" are enabled in the Settings -> General menu).
2. The exact time and date you encountered the issue, including your time zone.
3. The game logs that have recorded the problem.
4. A screenshot of the Ping Test when the issue occurs.

Please follow the steps below to get the log:

1. Press "ESC" in the game to open the menu, then navigate to "Settings" -> "General", scroll down to find "Enable Log" and enable it.
2. Once enabled, the system will immediately generate log files in the game’s root directory, named in the format "2025-xx-xx_xxxxxxxxx-Laptop Name". You can locate these files by right-clicking "Party Animals" in your Steam Library, selecting "Manage," and then "Browse Local Files"
3. Try to reproduce the issue and remember the exact time and date when you encounter it. Then quit the game, and ZIP all the log files.

Please run a Ping Test on your computer before starting the game and take a screenshot of the ping results immediately when the disconnection occurs.

1. Open the Command Prompt.
2. Type the command line without quotes ''ping -t gamelift.eu-central-1.amazonaws.com'' in the black box and hit enter.
3. Take a screenshot of the ping results displayed (more than 30 rows) and send it to us

Thank you for supporting Party Animals!

[pseudo sierra]

@dense quiver
Customer Service ID
PMYVRXRR