#Couldn't see some of my cards in Paws

4 messages · Page 1 of 1 (latest)

steady spruce
#

Today (December 18th), in the Paws game at some points I couldn't see most of my cards, but I was able to see some of my opponents cards.
Leaving and coming baclk to the table didn't solve the issue.

Platform: PC

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whole halo
#

Hey there,

Sorry for the inconvenience.
We'll need more information to investigate the issue further.

Please visit our website https://support.partyanimals.com/login to create a ticket. In the ticket, kindly provide the following details:

  1. The exact time and date you encountered the issue, including your time zone.
  2. Your in-game ID.
  3. The game logs that have recorded the problem.

Please follow the steps below to get the log:

  1. Press "ESC" in the game to open the menu, then navigate to "Settings" -> "General", scroll down to find "Enable Log" and enable it.
  2. Once enabled, the system will immediately generate log files in the game’s root directory, named in the format "2025-xx-xx_xxxxxxxxx-Laptop Name". You can locate these files by right-clicking "Party Animals" in your Steam Library, selecting "Manage," and then "Browse Local Files"
  3. Try to reproduce the issue and remember the exact time and date when you encounter it. Then quit the game, and ZIP all the log files.

Thanks for your patience and support!

steady spruce
#

I created the ticket, I'll try to recreate the problem ASAP.

Thanks

whole halo