GPU not showing up in Device Manager | MSI Gaming (US) | Page 1

umbral elm Apr 13, 2024, 7:47 PM

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Just 2 days ago my GPU was working fine. I was playing Dark Souls like normal, then stopped, shutdown, and booted my PC the next day and now my GPU isn't detected by anything as far as I can tell.

I tried:

undoing a Win11 update to a version which previously worked
installing drivers (did not work due to not detecting GPU)
downgrading to Win10,
changing the BIOS PCIe settings to Gen 4
updating my BIOS and doing the same
unplugged and reinstalled my GPU. I looked at the power cables and they appear fine, same with the PCIe connectors except that there looks to be insulation from the PCB on some of the pins(?). Attached is an image of it

I'm nearly at a loss for what to do next. Unsure yet if it's caused by the motherboard, GPU, or a software issue. My next courses of action are to clean the connectors with 90% isopropyl, try a different slot with riser cables (GPU won't fit in the 2nd slot), and trying a different GPU in the same slot.

Any help or insight is appreciated. Thanks.

Here are the specs:
MS-7D89 (MPG Z790 Carbon Wifi) - (BIOS version 7D89v1B3 beta, released 22Feb2024)
Gigabyte RTX 4090 Windforce rev1.0
Intel i9-13900K 3.00 ghz
64gb DDR5 6000 mhz
1 tb WD Black SN850x
1 tb WD Blue SN570

stuck cove Apr 13, 2024, 9:07 PM

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umbral elm Just 2 days ago my GPU was working fine. I was playing Dark Souls like normal, t...

How did you find out your GPU wasn’t being detected?

Where is your HDMI or Display Port cable plugged into right now?

umbral elm Apr 13, 2024, 9:08 PM

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Into the mobo, found out when I started my PC a couple days ago and only one of my monitors was working

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Investigated and saw only the integrated graphics under display adapters

stuck cove Apr 13, 2024, 9:11 PM

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umbral elm Into the mobo, found out when I started my PC a couple days ago and only one of ...

Was that one monitor that was working already plugged into the back of the MB?

umbral elm Apr 13, 2024, 9:11 PM

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yes

stuck cove Apr 13, 2024, 9:15 PM

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umbral elm yes

Can I see a screenshot of your device manager?

umbral elm Apr 13, 2024, 9:17 PM

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I'll be able to show more later, I'm about to go.to the store

stuck cove Apr 13, 2024, 9:18 PM

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Are you familiar with DDU?

umbral elm Apr 13, 2024, 10:00 PM

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Not really, I just know it uninstalls graphics drivers

umbral elm Apr 13, 2024, 10:05 PM

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stuck cove Are you familiar with DDU?

I'll check it out in a couple hours

stuck cove Apr 13, 2024, 10:12 PM

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umbral elm I'll check it out in a couple hours

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umbral elm Apr 13, 2024, 10:17 PM

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ty

tulip cove Apr 13, 2024, 10:18 PM

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umbral elm Just 2 days ago my GPU was working fine. I was playing Dark Souls like normal, t...

hey what's your PSU?

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about two days ago or so.. i guess around the monthly microsoft patch tuesday

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Is this your first time seeing this issue?

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Do you recall the previous BIOS version? the non-beta version?

stuck cove Apr 13, 2024, 10:23 PM

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While we are tossing in questions, I did want to ask how you tried to update the driver. Was it by trying to update through GeForce Experience or directly from NVIDIA's site?

umbral elm Apr 14, 2024, 1:20 AM

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tulip cove Is this your first time seeing this issue?

yes, but i also bought this pc literally a week ago

umbral elm Apr 14, 2024, 1:21 AM

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tulip cove hey what's your PSU?

Not sure the exact model, but it's rated for 1000w gold

umbral elm Apr 14, 2024, 1:23 AM

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tulip cove Do you recall the previous BIOS version? the non-beta version?

i think it was 7D89v18

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not 100% on that though

umbral elm Apr 14, 2024, 1:49 AM

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stuck cove While we are tossing in questions, I did want to ask how you tried to update the...

i downloaded the latest driver from nvidia's site and tried to run the installer

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stuck cove Apr 14, 2024, 2:02 AM

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umbral elm i downloaded the latest driver from nvidia's site and tried to run the installer

Alright, I would be curious to see if this is just a corrupted driver issue, and DDU should resolve it if it is. You can uninstall drivers with other means, but DDU gets stuff that the uninstaller leaves behind. It will let windows start fresh with whatever new driver you install.

umbral elm Apr 14, 2024, 3:26 AM

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stuck cove Alright, I would be curious to see if this is just a corrupted driver issue, and...

didnt work

stuck cove Apr 14, 2024, 3:30 AM

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umbral elm didnt work

Still undetected when you went to install the new driver?

umbral elm Apr 14, 2024, 3:30 AM

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Yeah

tulip cove Apr 14, 2024, 3:35 AM

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umbral elm Yeah

Try clearing CMOS

stuck cove Apr 14, 2024, 3:46 AM

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umbral elm Yeah

When do you think you will get your riser cable to try another Mb slot?

umbral elm Apr 14, 2024, 3:47 AM

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i've yet to order one

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researching options right now, but before i pull the trigger on one i'm gonna try my gpu in my roommate's computer to see if it works

stuck cove Apr 14, 2024, 4:58 AM

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umbral elm researching options right now, but before i pull the trigger on one i'm gonna tr...

Have you checked to make sure the power cable is fully seated on the PSU side?

umbral elm Apr 14, 2024, 4:58 AM

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yes

stuck cove Apr 14, 2024, 5:01 AM

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umbral elm yes

Well keep us updated as you continue to troubleshoot your steps. You did a lot right towards troubleshooting on your own, and our suggestions hasn't revealed anything. Short of the PCIE slot or the GPU dying is about all that is left.

stuck cove Apr 14, 2024, 5:04 AM

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umbral elm researching options right now, but before i pull the trigger on one i'm gonna tr...

Do you have GPU-Z to tell what version of the GPU's BIOS it is currently using?

https://www.gigabyte.com/Graphics-Card/GV-N4090WF3-24GD/support#support-dl-bios

There is an F2 version of the VBIOS that was released on Dec 13, 2023 for "increased compatibility".

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granite bison Apr 14, 2024, 10:22 AM

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stuck cove Alright, I would be curious to see if this is just a corrupted driver issue, and...

His GPU is not detected

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@umbral elm Use a cotton thing and isopropyl alcohol to clean the pcie slot

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cotton bar

umbral elm Apr 14, 2024, 1:44 PM

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granite bison <@420083683664592916> Use a cotton thing and isopropyl alcohol to clean the pcie...

i did end up doing that, most of it came off but it still doesnt show up

granite bison Apr 14, 2024, 1:45 PM

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you need to take out all the dirt

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PCI express is extremely sensible

stuck cove Apr 14, 2024, 3:32 PM

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granite bison His GPU is not detected

He said he was trying it in a friend’s system. I should have been more specific about if it appears in there. That was the message I was replying to.

umbral elm Apr 14, 2024, 3:34 PM

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i haven't tried it in their system yet

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only mine

stuck cove Apr 14, 2024, 3:36 PM

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umbral elm i haven't tried it in their system yet

Okay, if you can check in another system then I would see if you can check the VBIOS version and you can do that sort of thing with GPU-Z.

Updating the VBIOS is not the easiest thing to do, but wanted to make sure you had all options.

tulip cove Apr 14, 2024, 8:11 PM

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umbral elm i haven't tried it in their system yet

Yeah if your GPU is detected on your friend's system, then try flashing your motherboard's BIOS to the most recent non-beta version.

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Does your BIOS detect the GPU? Have you tried a Windows Reset or clean install via USB?

#GPU not showing up in Device Manager