msi click bios 5 won’t close

[keen panther]

Hello, can someone help me, I have a MSI Nightblade Mi2 i7 with a GTX 970 and yesterday I opened the case to clean the video card a bit because there was a bit of dust in it, but I didn't take anything out or anything, I just blew it a bit. and that's it and now i'm stuck at msi click bios 5 and when i press escape i'm taken to a black screen with "checking media preense" and i'm sent back to msi click bios 5 how can i fix this problem? I really need my pc for school and to game sometimes and I don’t really have that much experience and knowledge from PC’s

[keen panther]

Can someone pls help

[keen panther]

?

[patent yacht]

Hey. It looks like your boot priority is trying to boot from a media CD first, vs your windows boot manager.

https://youtu.be/oQNHteM3FjI?si=E6p36rDps2rtS_Sv

[keen panther]

This didn’t work 😕

Is there someone pls that can help me

[patent yacht]

Did you see Windows Boot Manager as an option for the boot priority at all?

[keen panther]

Yes

It’s a option

[patent yacht]

Was it the first option? That photo you took did not show it.

[keen panther]

@patent yacht

I clicked on windows boot manager

And my pc restarted

And was again on the back screen with

Checking media pretense

Precense

And it turned back to the bios screen

[patent yacht]

This photo is still showing a CD icon as the first boot option, not the windows boot manager.

[clever flame]

your storage is no longer detected?

what ssd/hdd is it using?

physically inspect and check your storage

make sure it's installed securely

[patent yacht]

I wanted him to see if he could change the boot priority first, before reopening the device. Rewatch the video and follow the steps to change the boot order and see if you can find the windows boot manager that is installed on your drive.

[keen panther]

I honestly don’t know

It’s a pre build msi nightnlade mi2

That I got from a marketplace

I got it like 7mo the now

Months

[keen panther]

Okayy

[patent yacht]

Take photos at each step you are on, but basically you just need to go to Settings>Boot>Boot Option #1 (Select it and take a photo)>Select the one that has a Windows Boot Manager.

[patent yacht]

Got it, I don’t see it either, but select UEFI Hard Disk, the second from the top.

[keen panther]

I selected it

[patent yacht]

Alright, and now let’s see if your laptop can detect the drive.

[keen panther]

I’m on pc

You want me to restart it?

[patent yacht]

Try it.

[keen panther]

I did let’s see

@patent yacht

Damn

I’m getting really worried

[patent yacht]

Now let’s see if the system can even find your drive. Go to Settings>System Status and you will see a list of connected items.

[keen panther]

Okay

[patent yacht]

Alright, do you only have two drives in that system?

[keen panther]

Uhh I think only 1

Because I got like 2 slots

And only one of them

Got a drive thing

I also asked my friend

[patent yacht]

Does that system have a CD tray?

WSD wd10ezex-2 appears to be a 1TB Western Digital Hard Drive, and the tsstcorp cddvdw is a CD reader, so it is only detecting a single hard drive.

[keen panther]

Yes I think it’s because I only got one drive

[keen panther]

Uhh yes I got a cd thing

[patent yacht]

Okay, so that is why there are two devices.

[keen panther]

Okay okay

What do I need to do now because I’m really worried

[patent yacht]

Now it is time to open that case back up and check the connections to make sure something didn't come loose. There should be two cables for the hard drive (HDD). One is going to be power and look like this:

[keen panther]

Okak okay

[patent yacht]

The other is going to be for data and look like this:

[keen panther]

Okay i Will check now

I think a cable or something hot loose

Got

While I was getting my pc up to my bed to clean it up

A. Bit

[patent yacht]

The first one will be plugged into the drive and the power supply. The second one will be connected to the drive and the motherboard.

[keen panther]

Alright one sec

Opening up rn

@patent yacht

Uhh I see that this is unplugged

[patent yacht]

That looks like it is coming from the PCIE power for the GPU, and they come in a 6+2 because sometimes the device needs 6 pins but other times it could use all 8.

[keen panther]

Ah okay

Uhh is there anything where I need to look now to see

If there is something unplugged

[patent yacht]

It looks like this system is one a combo data+power for the drive, they are not two separate cables. I can tell because that first photo looks like it can have a new drive installed at the top.

[keen panther]

Ye I also think that the first owner upgraded it

But It was working fine

These months

[placid sun]

hello. its me soulpatient friend

[patent yacht]

See how two cables are going into that black connector in that first picture? It looks like your HDD is plugged into one of those and the cables are plugged into that adapter.

[patent yacht]

Awesome

[placid sun]

so., when he starts his pc he sees checking for media presence

[patent yacht]

Is the HDD installed in that system installed under that tray on the top, and have no access to it unless you take out the GPU?

[placid sun]

and when he resets bios options to default he says windows boot manager

then when he saves it it goes away

and checking media precense again

[keen panther]

Uh I honestly don’t know

Do I need to take out my gpu

That would go wrong

Never did that

Before

[patent yacht]

I can't tell based on the photos, so I was asking where the HDD is installed.

Before all of that, I forgot to ask, after you changed the boot order to the UEFI Hard Disk option, did you get that exact same error message?

[keen panther]

Yes it got the same error

Checking media precense

And after that

It got me turned back to the boos

Bios

Screen

[placid sun]

the hdd is not plugged in if i had to guess

[patent yacht]

Can you take another picture of the front of the system and make sure we can see all of it? Looks like part of the top is cut off.

[patent yacht]

At the very least I was thinking it was loose because it was detected in the bios still.

[patent yacht]

I am looking for another photo like this, but pulled back so I can see the whole system.

[keen panther]

Ohh

Okay

[patent yacht]

Do you have access to where those red and blue cables go?

[keen panther]

Let me see

I can reach it with my hand

[patent yacht]

Just not easy enough to unplug and plug it back in unless you took it a part. I can see the blue cable going to the bottom, but I can't tell if there is a second power cable going into that bottom slot like the top one has with the red cable. Do both of those adapters have two cables going to them?

[keen panther]

Do I have to unplug my gpu

[patent yacht]

Maybe, but I am trying to avoid that if possible. Can you look down where the drives are installed and see if you can see two cables going into both of those drive bays? I can tell the one with the red cable has another cable installed into the power section, but I cannot tell with the blue one.

[placid sun]

@patent yacht

he has 2 drives i think

1 ssd and 1 hdd

[patent yacht]

A 2.5" SSD or a M.2 installed directly on the MB?

[placid sun]

i think a sata ssd

[patent yacht]

Okay, then he is missing a drive, because the bios did not show one connected, and the video he just took showed him only pulling out the 1TB Western Digital drive that was detected.

[patent yacht]

Do you remember pulling out another sled from that system when you were blowing it out?

[keen panther]

I was just blowing a bit on the inside a bit

My cpu and some small

Dust spots

[placid sun]

his hdd drive is not connected

[keen panther]

On the side

[placid sun]

he can pull it out

its not connected

but idk where his cable is

for the hdd

the othrs are connected to ssd

[patent yacht]

The sled connects into that black adapter in the back and the cables are plugged into that adapter.

It is designed so that when he slides the HDD back into the case that it connects to the cables and is detected by the system.

[patent yacht]

Back to a question that I had asked. Do you see two cables plugged into that black adapter that has the blue cable connected? The blue cable would be for data transfer, but the other cable is for power.

[keen panther]

Yes I see 2 cables

@patent yacht I’m gonna bring this pc to @placid sun

He lives close to me

And he will look at it and see what’s unplugged

[patent yacht]

You can try that, but one thing I wanted to ask is was that drive that you pulled out always connected to that adapter with the red cable?

[placid sun]

he will drop off his pc here

i have more knowledge wit h pcs

[patent yacht]

@keen panther Fair enough. You can check to see if any of the sata or power cables connected to those adapters came loose. He might want to try installing that drive into the adapter with the blue cable, and not the red one that he originally pulled it out from to see if it is detected.

[keen panther]

Alright @placid sun will check it

I’m gonna bring now the pc to him and let’s see what he can do

@patent yacht I will keep ur updated thanks for trying to help me out man I appreciate it

[patent yacht]

No problem. You can try installing the sled in that other adapter before taking it to him and seeing if it will turn on.

Just make sure that the connectors on the HDD itself are aligned with the adapter when you put it into that other slot because I am not sure how the sled would be orientated going from that one slot to the other.

[placid sun]

@patent yacht He had a m.2 ssd. But a bit was chipped off. He's ordering a new one

[patent yacht]

Good morning, can I see a photo? I am curious to see what that looks like.

[placid sun]

it was litteraly broken, it was in half. no point

he ordered a new one

[patent yacht]

I see, that is impressive that something like that managed to happen. It is awesome that you found the issue and M.2 storage is cheaper than it has ever been.

[clever flame]

interesting how cleaning the video card would cause that tho

[placid sun]

nope. he shook his pc. and the m.2 broke

he cleaned his whole pc