Refresh Rate Stuck On 60 | MSI Gaming (US) | Page 1

dense ember Jun 14, 2023, 9:32 AM

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I Have purchased a brand new MSI laptop it says in the online shop it has 144hz but when I go and check only 60hz is there

minor wagon Jun 14, 2023, 9:39 AM

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where do you check?

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Advanced display in windows settings?

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is your screen connected to the discrete gpu or integrated gpu

minor wagon Jun 14, 2023, 10:20 AM

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try open nvidia control panel or msi center and set your preferred graphics processor to the dgpu

dense ember Jun 14, 2023, 10:47 AM

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Nope

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Still not working

sharp berry Jun 14, 2023, 8:30 PM

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dense ember I Have purchased a brand new MSI laptop it says in the online shop it has 144hz ...

Try checking for the latest updates on support page of your MSI laptop

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Go to official MSI websites

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Try this Start > Settings > System > Display > Advanced Display > Choose a refresh rate

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Also try Start > Settings > System > Display > Advanced Display Settings > Display adaptor properties for Display 1 >

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.. click List All Modes and see if you can find one suitable for what you want

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... can also click Monitor tab > Monitor Settings > Screen refresh rate

minor wagon Jun 14, 2023, 10:01 PM

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which laptop btw?

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also share some ss of what you see

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just to be sure, are you talking about laptop monitor or external monitor?

dense ember Jun 15, 2023, 4:30 AM

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msi gf63 thin 11sc i clicked the dropdown and this is it

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the nvidia control panel doesnt show anything rekated to refresh rate

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@sharp berry @minor wagon

minor wagon Jun 15, 2023, 4:50 AM

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dense ember msi gf63 thin 11sc i clicked the dropdown and this is it

shows that your monitor display is connected to the igpu and Intel igpu supports up to 60hz only I believe

dense ember Jun 15, 2023, 4:51 AM

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How to change iy

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How to change it

minor wagon Jun 15, 2023, 4:52 AM

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do you have msi center

dense ember Jun 15, 2023, 4:52 AM

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Yea

minor wagon Jun 15, 2023, 4:52 AM

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try this?

dense ember Jun 15, 2023, 4:53 AM

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wait

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minor wagon Jun 15, 2023, 4:55 AM

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you have no option to select your gpu mode

dense ember Jun 15, 2023, 4:55 AM

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Yea

minor wagon Jun 15, 2023, 4:57 AM

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maybe the mux switch is disabled in bios or something

dense ember Jun 15, 2023, 4:57 AM

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bru

minor wagon Jun 15, 2023, 4:58 AM

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I don't have access to your laptop and I'm not a staff bru lol

dense ember Jun 15, 2023, 4:58 AM

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know any1?

minor wagon Jun 15, 2023, 4:58 AM

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there's no official staff support here, just volunteers

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you can try look around in your bios

dense ember Jun 15, 2023, 4:59 AM

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oh

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I don't really wanna mess with the bios

fresh iron Jun 15, 2023, 4:59 AM

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there's no MUX on that model

dense ember Jun 15, 2023, 5:00 AM

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I have bought it from flipkart

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They say it supports 144hz

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even in Amazon

fresh iron Jun 15, 2023, 5:00 AM

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Do you have this in MSI Center?

dense ember Jun 15, 2023, 5:00 AM

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Nope

fresh iron Jun 15, 2023, 5:00 AM

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Are you running on battery power, not AC?

dense ember Jun 15, 2023, 5:00 AM

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ac

fresh iron Jun 15, 2023, 5:01 AM

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Tried going into the Intel Graphics Command Center?

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dense ember Jun 15, 2023, 5:01 AM

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ok went

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opened it

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Now what

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@fresh iron add me I'll screenshate

fresh iron Jun 15, 2023, 5:04 AM

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Check info

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General had a way to change HZ

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but now it leads you to Windows settings

dense ember Jun 15, 2023, 5:05 AM

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fresh iron Jun 15, 2023, 5:06 AM

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What exact model do you have?

dense ember Jun 15, 2023, 5:06 AM

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MSI gf63 thin 11sc

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I5 11gen gtx1650 max q

minor wagon Jun 15, 2023, 5:07 AM

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your laptop might not have the mux switch which allows you to manually switch the gpu mode

dense ember Jun 15, 2023, 5:08 AM

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so i cant get 144hz?

minor wagon Jun 15, 2023, 5:08 AM

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but it's not like you never run your screen in 144hz

fresh iron Jun 15, 2023, 5:08 AM

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dense ember so i cant get 144hz?

You might have a 60 HZ version though, install HWInfo

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https://www.hwinfo.com/download/

HWiNFO

hwinfo

Free Download HWiNFO Sofware | Installer & Portable for Windows, DOS

Start to analyze your hardware right now! HWiNFO has available as an Installer and Portable version for Windows (32/64-bit) and Portable version for DOS.

minor wagon Jun 15, 2023, 5:08 AM

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you're just left with microsoft hybrid graphics/nvidia optimus to decide when to switch to your discrete gpu that output higher hz

dense ember Jun 15, 2023, 5:08 AM

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Yeah ok 1 sec

fresh iron Jun 15, 2023, 5:09 AM

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Little details like the seller selling you a 60HZ variant instead of 144HZ is pretty common

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They both come in 60HZ and 144

minor wagon Jun 15, 2023, 5:09 AM

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when you're just doing nothing or browsing around, your display is connected to igpu at 60hz, when you open game or something intensive, the system switches you over to discrete gpu at higher hz

dense ember Jun 15, 2023, 5:10 AM

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which one

minor wagon Jun 15, 2023, 5:10 AM

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fyi
https://www.youtube.com/watch?v=ClYATYDkoxI

YouTube

MSI Gaming

Laptop Quick Guide – What Is Mux Switch & What It Can Do For You

In this video we will show you what is MUX switch and what it can do for you.
At last, we will teach you how to use MUX with MSI laptop, also which MSI models come with MUX switch.

0:00 – 0:16 Opening
0:16 – 0:48 The Intro of Microsoft Hybrid Graphic or Optimus
0:48 – 1:01 The Advantage of Microsoft Hybrid Graphic
1:01 – 1:20 The Disadvanta...

▶ Play video

fresh iron Jun 15, 2023, 5:10 AM

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When you're in HWInfo, navigate to Monitor and your screen

fresh iron Jun 15, 2023, 5:11 AM

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dense ember which one

try the US

dense ember Jun 15, 2023, 5:11 AM

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K

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fresh iron Jun 15, 2023, 5:14 AM

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lets see

fresh iron Jun 15, 2023, 5:15 AM

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dense ember

Your panel is 60HZ

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dense ember Jun 15, 2023, 5:16 AM

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i got scammed

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very nice

fresh iron Jun 15, 2023, 5:16 AM

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yep

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Honestly, I have 144HZ and I can't feel a big difference

dense ember Jun 15, 2023, 5:17 AM

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yeah ill just buy a other monitor i guess

fresh iron Jun 15, 2023, 5:17 AM

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Also your built-in screen isn't good for accurate colors too

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Stuff looks more dull

dense ember Jun 15, 2023, 5:17 AM

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o

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anyway thanks for helping

fresh iron Jun 15, 2023, 5:17 AM

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it's 63% sRGB/45% NTSC

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yeah no problem

minor wagon Jun 15, 2023, 5:18 AM

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dang, sry for the bad news

#Refresh Rate Stuck On 60