I have an issue on an Asus laptop.
randomly, the network connection drops and then the laptop freezes. I even switched distro, but it still happens. so I'm back to mint. what do I do?
#networks drops, computer freezes
neat rock
tulip turret
Make sure you have secure boot turned off in your bios first. Then show the output of the command lspci -D.
neat rock
Make sure you have secure boot turned off in your bios first. Then show the outp...
secure boot is definitely off. I will do lspci -D when I next can
neat rock
Make sure you have secure boot turned off in your bios first. Then show the outp...
ah. there's a lot. I forgot that would be the case. probably too much for one photo. what's the important part?
tulip turret
ah. there's a lot. I forgot that would be the case. probably too much for one ph...
Network adapters - ethernet/ wireless.
neat rock
Network adapters - ethernet/ wireless.
neat rock
won't shut down now lmao
tulip turret
Force shutting down from button. After reboot share the output of the following commands:
iwconfig
lsusb
mokutil --sb-state```
I did say sb is turned off
neat rock
Force shutting down from button. After reboot share the output of the following ...
there we go, done
and yeah I did force it off way before you said that. would be silly to leave it whirring away
tulip turret
I do not know what effect will have but you can try unblocking the bluetooth first: sudo rfkill unblock bluetooth.
neat rock
I do not know what effect will have but you can try unblocking the bluetooth fir...
the effect is my mother's do not ask me
what has the Bluetooth got to do with it? I'll do it but i see no need
tulip turret
Then try to update the kernel to 6.11 series. It may help fix the problem. Software manager -> View -> Linux kernels. Install one from 6.11 series and reboot the computer. Seems that 6.8 kernel comes with an regression for some drivers.
tulip turret
what has the Bluetooth got to do with it? I'll do it but i see no need
Just to make sure it works too.
neat rock
for the record, network works. it just occasionally stops working
neat rock
Then try to update the kernel to 6.11 series. It may help fix the problem. Softw...
where is view?
tulip turret
where is view?
Update manager, not Software manager, sorry.
neat rock
Update manager, not Software manager, sorry.
I don't have an app called update manager
well this is an impasse
tulip turret
This one with green?
neat rock
This one with green?
yeah no thats not a thing
the shield thing on the panel is gone too
i know from my limited time with mint that i would expect it to be there
however there is no such thing
tulip turret
Then go into terminal sudo apt install mint-update mint-update-info
neat rock
Then go into terminal `sudo apt install mint-update mint-update-info`
unable to locate package
this is a very weird time
neat rock
Are you on arch or mint?
mint lol
it would be funny if i was on arch and confused about the lack of mint update
neat rock
Maybe is mint-updateinfo
it is not
tulip turret
apt search mint | grep update
neat rock
`apt search mint | grep update`
ah. does not have a space
mintupdate
it is installed
neat rock
its open
i got it, no worries in life. now view something kernels
is 6.11 before or after 6.8
tulip turret
6.11 is newer. You should install that.
neat rock
oh heck yeah newer AND better
was worried that maybe i was downgrading to something older with less support left
neat rock
6.11 is newer. You should install that.
any particular one?
19 or 17 are the two available
im predicting 19 but i will hold fire until further advice
tulip turret
im predicting 19 but i will hold fire until further advice
Yes. Use 19.
neat rock
Yes. Use 19.
kernel installed
i would say, this being the fix would be surprising because i used arch and it had the same issue
tulip turret
Tell me if it still crashes.
neat rock
Tell me if it still crashes.
so far, havent experienced any crashes. will update if it changes
neat rock
Tell me if it still crashes.
frozen
held power to shut it down and its fine now but still, frozen
tulip turret
I need the following command's output: lsmod |grep bt systemctl status bluetooth.
neat rock
I need the following command's output: ```lsmod |grep bt
systemctl status blueto...
ah. crashed again. i dont know when it happened however it seems weirdly coincidental that it happened twice in the same day
tulip turret
I think is because of usb autosuspend.
sudo nano /etc/udev/rules.d/92-usb-input-no-powersave.rules
Add this text:
ACTION=="add", SUBSYSTEM=="input", TEST=="power/control", ATTR{power/control}="on"
Save the file and reboot.
Then let's see what happens.
neat rock
I think is because of usb autosuspend.
powersaving when active? thats nuts
okay, rebooted
anything specific now or just wait to see if it dies again?
tulip turret
Wait to see if it dies again or no,
neat rock
Wait to see if it dies again or no,
noted, will do
neat rock
Wait to see if it dies again or no,
network just dropped. said I was connected but couldn't access Google or anything. computer almost froze but I killed it before it completely died
still, resulted in the computer being unresponsive
tulip turret
Look in sudo dmesg -H to see some logs, why it crashed.Look for network driver messages there. Add them here if possible.
neat rock
neat rock
@tulip turret tagging you would probably be smart or youll have no way of knowing i sent those photos. i may be stupid
tulip turret
Sorry. Somewhat busy. I need to see some logs from when the computer freezes. May be a problem with the network adapter.
neat rock
Sorry. Somewhat busy. I need to see some logs from when the computer freezes. Ma...
theres no rush, i just forgot to actually tag you when i sent the images. i was the fool. also, those are the logs. are you saying you need me to run dmesg -H directly after it freezes? (after powering it off and on again)
tulip turret
theres no rush, i just forgot to actually tag you when i sent the images. i was ...
Before reboot. Try to press ctrl+alt+f2 or ctrl+alt+f3 to go to a TTY. Then try to log in if possible and do sudo dmesg -H
neat rock
Before reboot. Try to press ctrl+alt+f2 or ctrl+alt+f3 to go to a TTY. Then try ...
very good point. will do
neat rock
Before reboot. Try to press ctrl+alt+f2 or ctrl+alt+f3 to go to a TTY. Then try ...
can't seem to get to that stage
ctrl alt F3 is flooded with these errors
tulip turret
After it starts, I need 2 commands: ```systemctl list-units --type service --no-pager
find /etc/systemd | grep wpa
Then try to disable power saving for your network card. This will not do it permanent but it will last until the next reboot hopefully:
sudo iw dev wlp0s2f1u2 set power_save off - Change the wlp0s2f1u2 with your wifi adapter name.
tulip turret
If it does not work get an USB to ethernet adapter or WIFI USB adapter.
neat rock
managed to dmesg -H
neat rock
Then try to disable power saving for your network card. This will not do it perm...
how do I know the name of my WiFi adapter
tulip turret
sudo lspci -D
neat rock
Then try to disable power saving for your network card. This will not do it perm...
wait if it's not permeant what's the point
neat rock
```sudo lspci -D```
also no idea what part of this is important
tulip turret
wait if it's not permeant what's the point
To test it until the next reboot. Then find a way to make it permanent.
neat rock
To test it until the next reboot. Then find a way to make it permanent.
yeah but this issue is so infrequent that doing this won't make a difference unless it is permenant
it probably won't happen again today anyway
tulip turret
Yeah. Mediatek. Better get a usb to wifi adapter or a usb to ethernet.
neat rock
Yeah. Mediatek. Better get a usb to wifi adapter or a usb to ethernet.
I do have this though