#Laptop instant shutdown while on battery power at random times

52 messages · Page 1 of 1 (latest)

next crow
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Currently running down battery to reproduce the problem to get a newer current log that may give hints as to why the shutdown. WIll post log in here quickly after.

next crow
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Ok, computer shutdown, I think it said somewhere around 40-50%

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Its an instant turn off as well

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Here is a syslog, shows July 1 dates and times, consistent with the current time

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@pseudo plover Pinging you as you requested earlier

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from July 1, 18:10:28 and further is the newest startup logging it looks like.

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The previous entry is from 17:35:03 but that seems much earlier than the unexpected shutdown honestly

pseudo plover
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@next crow how old is the machine? is it a laptop or pc? did you buy it new or second hand?

next crow
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I have some fixes to try but being a dev myself, I hate fucking guessing in the wind

pseudo plover
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@next crow try running upower -e and send the output

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im thinking its either a battery problem or its a cinnamon issue

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but tell me does the machine consistently die at around the same percentage?

next crow
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upower -e output
/org/freedesktop/UPower/devices/line_power_ADP1
/org/freedesktop/UPower/devices/battery_BAT1
/org/freedesktop/UPower/devices/DisplayDevice

next crow
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I appreciate your assistance, no matter what.

pseudo plover
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then paste the output here

next crow
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native-path:          BAT1
  vendor:               MSI
  model:                BIF0_9
  power supply:         yes
  updated:              Mon 01 Jul 2024 07:12:06 PM CDT (87 seconds ago)
  has history:          yes
  has statistics:       yes
  battery
    present:             yes
    rechargeable:        yes
    state:               charging
    warning-level:       none
    energy:              42.7158 Wh
    energy-empty:        0 Wh
    energy-full:         48.3702 Wh
    energy-full-design:  52.3944 Wh
    energy-rate:         9.291 W
    voltage:             12.922 V
    charge-cycles:       N/A
    time to full:        36.5 minutes
    percentage:          88%
    capacity:            92.3194%
    technology:          lithium-ion
    icon-name:          'battery-full-charging-symbolic'
  History (charge):
    1719879126    88.000    charging
  History (rate):
    1719879126    9.291    charging
pseudo plover
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92% capacity looks good

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but there is a controller within batteries that reports these stats so this could very well be inaccurate

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interesting, if you say it's at the same percentage there's two suggestions i have

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easiest first, go to mints power settings. there could literally be something in the power settings saying to shutdown immediately if the power level reaches a certain percentage

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if nothing like that is enabled, i would honestly bet on the battery being bad

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send it back and ask them to actually test the battery before they ship you a new one because this is now the second battery that you've had issues with

next crow
pseudo plover
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it could just be that some of its cells are just dead and the controller is not reporting it

next crow
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There is the battery critically low option but the only other option is do nothing which is worse

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I supposed it could be innacruacte reading

pseudo plover
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when the machine turns off does everything shut off instantly? no shutdown sequence, everything just cuts off forcefully?

next crow
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Yea, instant

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When I plug back in and restart, battery percentage seems close to where it shutoff from as well

pseudo plover
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does the laptop have a removable battery externally on the bottom or did you/someone else fit it internally

next crow
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Removable

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I've replaced it twice lol

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Its internal and removeable

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You have to take off the bottom plate to access

pseudo plover
next crow
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Out of charge

pseudo plover
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if it's the latter then the battery most certainly has to be the issue

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yeah id just request another replacement but ask them to specifically check that it has no faults and can hold charge from 100 to 0

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this cant be an os issue

next crow
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Damn. Yea it could very well be. Be a stroke of bad luck lol

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I did upgrade my kernel recently (month or so ago) to 6.5

pseudo plover
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unfortunately yeah companies will tend to just ship out lemons in terms of batteries, its really just luck in my experience, my 2020 laptop's battery is close to death

next crow
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Welp, yea I will email them. I appreciate you fellow human for spending the time

pseudo plover
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whereas one of my ancient laptops has healthier cells than it

pseudo plover
next crow
pseudo plover
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yeah just seems like a bad battery

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sometimes you get good ones other times they suck