black screen after logging in (happening after update) | Linux Mint Community🍵 | Page 1

faint oak Dec 1, 2023, 8:27 AM

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tested mint and it was running completely fine. installed it and it was still running well, but i got this problem after installing updates through update manager. i tried reinstalling several times and also changing the compositor throughout every installation but the problem persists. as soon as i update, mint will boot and the login screen will show up, but as soon as i type my password in and press enter, it'll either turn black or start flickering then turn black.

i tried updating my drivers through driver manager to install nvidia or amd drivers but i get a "your device has no driver updates" message. i'm using a small laptop that doesn't have a dedicated gpu so that may be why. again, this all happens only after updating and rebooting to install the update.

solid berry Dec 1, 2023, 9:10 AM

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Can you post a recording or a picture or something?

bronze lichen Dec 1, 2023, 9:34 AM

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faint oak tested mint and it was running completely fine. installed it and it was still ru...

Do you have Nvidia?

faint oak Dec 1, 2023, 9:36 AM

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solid berry Can you post a recording or a picture or something?

sure, i'll record something now

faint oak Dec 1, 2023, 9:37 AM

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bronze lichen Do you have Nvidia?

no, i have an amd a9 cpu

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this is specifically the model of the laptop: https://www.pcmag.com/reviews/dell-inspiron-11-3000-2-in-1-2019

PCMAG

Dell Inspiron 11 3000 2-in-1 (2019) Review

Dell's latest rev of its Inspiron 3000 2-in-1 is a bare-budget, functional Windows 10 convertible, but even at the $329 price of our test model, the build quality and speed leave much to be desired.

faint oak Dec 1, 2023, 9:39 AM

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solid berry Can you post a recording or a picture or something?

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this is me logging in. it just stays on the black screen and the laptop restarts after about 30-40 seconds

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i can't move the cursor around either. it just disappears

bronze lichen Dec 1, 2023, 9:40 AM

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When you boot and there is black screen try pressing CTRL+ALT+F1 or CTRL+ALT+F6 or CTRL+ALT+F7

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See if you can open Terminal

faint oak Dec 1, 2023, 9:42 AM

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bronze lichen When you boot and there is black screen try pressing CTRL+ALT+F1 or CTRL+ALT+F6 ...

i just tried ctrl+alt+f1 and i was able to get into the tty

bronze lichen Dec 1, 2023, 9:43 AM

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/var/log

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Enter it and send it

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cat /var/log/syslog

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grep "error" /var/log/syslog

solid berry Dec 1, 2023, 10:19 AM

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cat /var/log/syslog | grep error

faint oak Dec 1, 2023, 11:29 AM

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solid berry `cat /var/log/syslog | grep error`

faint oak Dec 1, 2023, 11:30 AM

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bronze lichen grep "error" /var/log/syslog

just sent it

bronze lichen Dec 1, 2023, 11:48 AM

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I don’t think that causes problem

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Try downgrading kernel

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Use earlier version

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That might fix problem

faint oak Dec 1, 2023, 2:15 PM

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bronze lichen Try downgrading kernel

how can i do this?

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my laptop boots past the grub menu and so i don't get the option to boot into another kernel

bronze lichen Dec 1, 2023, 4:39 PM

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When booting select Advanced option and choose version that's older and not recovery mode

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@faint oak

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See if it will work with older Kernel

faint oak Dec 1, 2023, 4:50 PM

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bronze lichen When booting select Advanced option and choose version that's older and not reco...

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i'm not on a dual boot so this is how my system starts up

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that's why i was asking how i can get to the grub menu

bronze lichen Dec 1, 2023, 4:52 PM

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Ok

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Enter /etc/default/grub and edit from:

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GRUB_TIMEOUT=0

to

GRUB_TIMEOUT=10

faint oak Dec 1, 2023, 5:02 PM

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bronze lichen GRUB_TIMEOUT=0 to GRUB_TIMEOUT=10

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it didn't work for some reason. does everything else look okay?

bronze lichen Dec 1, 2023, 5:13 PM

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When you boot try pressing Esc key or Shift

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It will open GRUB Menu

faint oak Dec 1, 2023, 5:15 PM

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this it?

bronze lichen Dec 1, 2023, 5:19 PM

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Try folowing commands

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insmod normal

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normal

faint oak Dec 1, 2023, 5:21 PM

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bronze lichen Try folowing commands

now what?

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it booted me straight into mint and i restarted to end up at the grub again

bronze lichen Dec 1, 2023, 5:29 PM

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It should've opened grub

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Try looking online and see how to downgrade kernel

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I'm pretty sure it's Kernel problem

solid berry Dec 1, 2023, 5:34 PM

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bronze lichen I'm pretty sure it's Kernel problem

Ngl, looks like a filesystem error to me

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Do you have a live environment?

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Like, do you have a LM USB?

solid berry Dec 1, 2023, 5:55 PM

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https://devicetests.com/using-fsck-in-ubuntu

These instructions are for ubuntu, but they should also apply to LM.

DeviceTests

Brent Cohen

Using fsck in Ubuntu | DeviceTests

Learn how to use fsck command in Ubuntu to fix file system errors and ensure optimal performance.

faint oak Dec 2, 2023, 6:45 AM

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solid berry Like, do you have a LM USB?

yes, i do

faint oak Dec 2, 2023, 6:45 AM

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bronze lichen Try looking online and see how to downgrade kernel

i'll try this if it isn't a filesystem error

faint oak Dec 2, 2023, 6:45 AM

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solid berry https://devicetests.com/using-fsck-in-ubuntu These instructions are for ubuntu,...

trying it now

solid berry Dec 2, 2023, 6:54 AM

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faint oak trying it now

Lemme know if you run into any issues

faint oak Dec 2, 2023, 6:55 AM

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solid berry Lemme know if you run into any issues

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my main drive isn't mounted yet it's still telling me that it's in use

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this is a small laptop so i don't think it has a full sized hard-drive. i think it's about 60gb

solid berry Dec 2, 2023, 6:57 AM

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You're on a USB, right?

faint oak Dec 2, 2023, 6:57 AM

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yes, this is on a live usb

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hence the mint@mint username

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this is the list of drives

solid berry Dec 2, 2023, 7:06 AM

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What's the output of dmsetup table?

faint oak Dec 2, 2023, 7:08 AM

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solid berry Dec 2, 2023, 7:08 AM

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Also, try running fsck /dev/mmcblk02

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Notice the extra '2'

faint oak Dec 2, 2023, 7:10 AM

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solid berry Also, try running `fsck /dev/mmcblk02`

i got a "no such file or directory" response

solid berry Dec 2, 2023, 7:11 AM

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Can you send an imagd?

faint oak Dec 2, 2023, 7:11 AM

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solid berry Dec 2, 2023, 7:12 AM

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What's the output of lsblk?

faint oak Dec 2, 2023, 7:12 AM

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solid berry Dec 2, 2023, 7:13 AM

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Oh wait, my bad, it's fsck /dev/mmcblk0p2

faint oak Dec 2, 2023, 7:14 AM

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solid berry Dec 2, 2023, 7:20 AM

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Run fsck -pvcf /dev/mmcblk0p2

faint oak Dec 2, 2023, 7:23 AM

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faint oak Dec 2, 2023, 7:24 AM

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solid berry Run `fsck -pvcf /dev/mmcblk0p2`

this is the output

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i guess i should probably press enter or something

solid berry Dec 2, 2023, 7:25 AM

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This might take some time

faint oak Dec 2, 2023, 7:25 AM

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what's it doing?

solid berry Dec 2, 2023, 7:25 AM

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No, it's just a long process

solid berry Dec 2, 2023, 7:25 AM

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faint oak what's it doing?

It's going through your drive and thoroughly looking for errors.

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The command that came clean was a skim through, this is more of a proper scan

faint oak Dec 2, 2023, 7:26 AM

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ah, right

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off-topic but i love the site you have in your description

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gave me a good laugh

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solid berry Dec 2, 2023, 7:30 AM

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Try restarting into your normal system and logging in now.

faint oak Dec 2, 2023, 7:31 AM

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unfortunately that didn't fix it

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maybe it is a kernel problem

solid berry Dec 2, 2023, 7:34 AM

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What's the output of journalctl?

faint oak Dec 2, 2023, 7:35 AM

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should i boot back into the live environment?

solid berry Dec 2, 2023, 7:35 AM

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No

faint oak Dec 2, 2023, 7:36 AM

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well..there's a lot to take in here

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solid berry Dec 2, 2023, 7:39 AM

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What about journalctl - r?

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Press q to get out of journalctl, btw

faint oak Dec 2, 2023, 7:42 AM

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don't really know what's going on here

solid berry Dec 2, 2023, 7:44 AM

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Can you press enter to scroll down a bit?

solid berry Dec 2, 2023, 7:45 AM

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faint oak don't really know what's going on here

Just the system's recording of what happened from a technical perspective

faint oak Dec 2, 2023, 7:45 AM

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faint oak Dec 2, 2023, 7:46 AM

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solid berry Just the system's recording of what happened from a technical perspective

right

solid berry Dec 2, 2023, 7:50 AM

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Ngl, im stumped. Let's see if anyone else has any idea.

faint oak Dec 2, 2023, 8:05 AM

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sure

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how can i downgrade kernel versions?

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that might fix it

faint oak Dec 2, 2023, 9:03 AM

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should i completely remove 89 or keep it and boot into 76?

bronze lichen Dec 2, 2023, 11:42 AM

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First try with older kernel and see if it works

faint oak Dec 2, 2023, 11:43 AM

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bronze lichen First try with older kernel and see if it works

so how do i go about doing that?

bronze lichen Dec 2, 2023, 11:47 AM

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bronze lichen Enter /etc/default/grub and edit from:

Do these steps again

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Save them and after that write in terminal

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sudo update-grub

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After that reboot and see if it will enter in GRUB

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Advanced and choose older Kernel that is not recovery mode

faint oak Dec 2, 2023, 12:01 PM

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bronze lichen ```sudo update-grub```

i tried restarting it after running this command but it still skips past grub menu

bronze lichen Dec 2, 2023, 12:11 PM

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Try by pressing ESC or Shift or Tab

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See if it will work

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@faint oak

faint oak Dec 2, 2023, 12:18 PM

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bronze lichen Try by pressing ESC or Shift or Tab

i only get taken to gnu grub after pressing esc

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nvm, it finally worked with tab

bronze lichen Dec 2, 2023, 12:29 PM

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Nice

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Does it work with older kernel?

faint oak Dec 2, 2023, 12:53 PM

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bronze lichen Does it work with older kernel?

oh wow, you were right

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loaded up the older kernel and everything works

bronze lichen Dec 2, 2023, 1:38 PM

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fingerguns

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Ok so next thing what you'll need to do is to delete new one

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And use older one

faint oak Dec 2, 2023, 1:45 PM

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faint oak

so how can i delete it after identifying it through this command?

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also, what's that last option? i didn't see it in grub

bronze lichen Dec 2, 2023, 1:47 PM

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Are you booted now?

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@faint oak

faint oak Dec 2, 2023, 1:47 PM

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yes

bronze lichen Dec 2, 2023, 1:47 PM

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Wait

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uname -r

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Send it

faint oak Dec 2, 2023, 1:48 PM

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i'm on version 5.15.0-76-generic

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basically, the older version

bronze lichen Dec 2, 2023, 1:48 PM

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You didn't boot in recovery mode?

faint oak Dec 2, 2023, 1:49 PM

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no

bronze lichen Dec 2, 2023, 1:49 PM

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Ok nice

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dpkg --list | grep linux-image

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Send the output

faint oak Dec 2, 2023, 1:51 PM

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bronze lichen ```dpkg --list | grep linux-image```

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what's the third one?

bronze lichen Dec 2, 2023, 1:53 PM

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The third one updates to the latest kernel

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Dw

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sudo apt-get remove linux-image-5.15.0-89-generic

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sudo update-grub

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sudo apt-get autoremove --purge linux-image-5.15.0-89-generic
sudo apt-get autoremove --purge linux-headers-5.15.0-89-generic
sudo apt-get autoremove --purge linux-modules-5.15.0-89-generic

Run this if you want to remove the other files that are used for newer kernel

faint oak Dec 2, 2023, 1:58 PM

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is this meant to get installed?

bronze lichen Dec 2, 2023, 1:59 PM

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Did you run sudo apt update && sudo apt upgrade?

faint oak Dec 2, 2023, 1:59 PM

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i'll run it now

bronze lichen Dec 2, 2023, 1:59 PM

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Don't

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It will install new one, we need to put it on hold

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Just make sure you delete the new kernel

faint oak Dec 2, 2023, 1:59 PM

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sure

faint oak Dec 2, 2023, 1:59 PM

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faint oak

i deleted the new one but this is installed now

bronze lichen Dec 2, 2023, 2:00 PM

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sudo apt-mark hold linux-image-5.15.0-76-generic linux-headers-5.15.0-76-generic

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This won't allow it to install new kernel version that doesn't work

faint oak Dec 2, 2023, 2:01 PM

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so should i run this then uninstall the unsigned version?

bronze lichen Dec 2, 2023, 2:01 PM

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You should first remove the newer kernel

faint oak Dec 2, 2023, 2:02 PM

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i have

bronze lichen Dec 2, 2023, 2:02 PM

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After you do you should update grub and after remove other stuff that you don't need for newer kernel

faint oak Dec 2, 2023, 2:02 PM

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sure

bronze lichen Dec 2, 2023, 2:02 PM

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bronze lichen ```sudo apt-mark hold linux-image-5.15.0-76-generic linux-headers-5.15.0-76-gene...

And run this as last command

faint oak Dec 2, 2023, 2:03 PM

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but wouldn't the unsigned version already be installed if that's the last command?

bronze lichen Dec 2, 2023, 2:03 PM

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sudo apt-mark unhold linux-image-5.15.0-76-generic linux-headers-5.15.0-76-generic

Make sure to save this command in case you want to install new Kernel! This command will unhold Kernel

faint oak Dec 2, 2023, 2:03 PM

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you said it'd put the installation on hold

bronze lichen Dec 2, 2023, 2:03 PM

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It won't allow it to install new kernel

faint oak Dec 2, 2023, 2:03 PM

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bronze lichen ```sudo apt-mark unhold linux-image-5.15.0-76-generic linux-headers-5.15.0-76-ge...

thank you, i'll refer back to it

bronze lichen Dec 2, 2023, 2:03 PM

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When you put it on hold

faint oak Dec 2, 2023, 2:04 PM

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but should i uninstall the unsigned version?

faint oak Dec 2, 2023, 2:04 PM

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faint oak

this

bronze lichen Dec 2, 2023, 2:05 PM

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Do you have secure boot enabled?

faint oak Dec 2, 2023, 2:05 PM

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no

bronze lichen Dec 2, 2023, 2:06 PM

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dpkg -l | grep linux-image

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Send the output

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@faint oak

faint oak Dec 2, 2023, 2:09 PM

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bronze lichen Dec 2, 2023, 2:10 PM

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Nice

faint oak Dec 2, 2023, 2:10 PM

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thanks a lot. you guys are wizards haha

bronze lichen Dec 2, 2023, 2:10 PM

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Is it working now?

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Did you do every command I sent?

faint oak Dec 2, 2023, 2:11 PM

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yeah, i've done them all. just restarted my laptop and everything's working

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though i think i might reset the grub timeout to 0 because it's taking a little longer to boot and it doesn't automatically direct me to grub anyways (or that may be placebo)

bronze lichen Dec 2, 2023, 2:12 PM

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Sure

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Do the sudo apt update && sudo apt upgrade

faint oak Dec 2, 2023, 2:12 PM

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yup, just did

bronze lichen Dec 2, 2023, 2:12 PM

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dpkg --list | grep linux-image

faint oak Dec 2, 2023, 2:13 PM

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this kinda stuff really makes me want to learn more about linux. didn't know a lot of the commands you mentioned

faint oak Dec 2, 2023, 2:13 PM

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bronze lichen dpkg --list | grep linux-image

i ran this in the above image after running sudo apt update && sudo apt upgrade

bronze lichen Dec 2, 2023, 2:14 PM

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And did you get the new kernel?

faint oak Dec 2, 2023, 2:14 PM

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no, just 76-generic

bronze lichen Dec 2, 2023, 2:15 PM

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Nice we fixed it! :)

faint oak Dec 2, 2023, 2:16 PM

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awesome :)

bronze lichen Dec 2, 2023, 2:16 PM

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faint oak this kinda stuff really makes me want to learn more about linux. didn't know a l...

The more you learn the more you know :)

faint oak Dec 2, 2023, 2:16 PM

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well, it was mostly you lol

faint oak Dec 2, 2023, 2:16 PM

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bronze lichen The more you learn the more you know :)

how do you even go about learning this much? i know basic commands but that's about it

bronze lichen Dec 2, 2023, 2:17 PM

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faint oak how do you even go about learning this much? i know basic commands but that's ab...

Well the first I did I googled about the problem you had. And often people will tell the reason. One guy said that new kernel might be the reason you can't boot into your mint. So I told you what to do. And for removing kernel and doing stuff I research and use ChatGPT

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This is how I do it

faint oak Dec 2, 2023, 2:18 PM

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maybe i should start using chatgpt. been neglecting it as a tool so far

bronze lichen Dec 2, 2023, 2:19 PM

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And don't forget to do your own research

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ChatGPT is going to make you lazy

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What you should do for example is the following, if you can't understand the command you found on the internet paste in GPT and tell him to explain it to you

faint oak Dec 2, 2023, 2:32 PM

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thank you, maybe i'll test it out

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thanks for the help. don't think i could've done it without your help

#black screen after logging in (happening after update)