Missing ax

[eternal hull]

My ax has completely disappeared! I’m on ps5. I got it to gold level and retrieved it from the blacksmith, and there are no tools to receive or retrieve there. It also doesn’t show up when I use the bed find missing tool function :0

[gentle owl]

Hello @eternal hull Thanks for bringing this to our attention! Could you try recording a quick video of the blacksmith menu and then you trying the 'find my tool' feature by the bed? Recording with your phone is totally fine as long as the screen is clear!

It’ll help us see exactly what's going on so we can help you get your tool back. Thanks!

[eternal hull]

Sure thanks, should I post it here?

[gentle owl]

Yeah, that’s totally fine! Thanks for the help!

[gentle owl]

Thanks for the video! To help us investigate further, could you please click on the 'upgrade tools' menu and tell us what happens?

[eternal hull]

Okay! Thank you so much!

Okay I just got a message saying it was ready (again). I just got it again so hopefully that fixes it 😂 thank you for your help!

[gentle owl]

Great to hear that it's solved on your end!

Also, could you please confirm if you’ve sent us an email regarding this issue?

We want to make sure we keep all your reports organized and don't miss any details. Thanks again for the update!

[eternal hull]

Yes, I did send an email! I can send another confirming from there that it’s fixed if that helps.