Crash.. 3rd time in the past 2 weeks on PS5 platform

[fierce crane]

Hi, i have faced the game crash for the 3rd time past 2 weeks on my PS5. I have reported the error via PS5 since it automatically recorded the last 15 seconds video and auto collect report at the backend.

[crude stratus]

Hello @fierce crane, really sorry for the crash you experienced and thank you for reporting it to us! 🙏

[fierce crane]

Appreciate the Coral Island team can take a look and provide updates for our PS5 platform. The game also i saw seems while playing seems have some stutter in frame rates while plating

Looking forward to have some updates to the game on PS5 platform.

[crude stratus]

Sorry we replied too fast when you were still typing! 😅

Are all of the crashes you experienced actually coming from diving in the cave?

[fierce crane]

no worries! Really appreciate the prompt response from the Coral Island team! 👍👍

[crude stratus]

Also thanks so much for your kind words and for supporting our game! It means so much to the teams and me ❤️

As for the stutter, can you share if this happens in certain locations in-game or after doing certain activities maybe? 😮

[fierce crane]

I can't really remember.. but i think this is the first time diving under the water cave.. but will take note for future crashes if any

[fierce crane]

For the stutters i can feel it happens consistently at anytime.. almost everywhere.. but i realize this as i progress through the game. i recalled when i first start playinh the game it seems smooth

[crude stratus]

Noted on this! If possible, can you share a screenshot of the error history? You can follow the steps here: https://www.playstation.com/en-id/support/hardware/view-console-error-history/ and share the screenshot here with us ✨

[crude stratus]

If you don't mind, would you be able to do a quick record for us showing the stuttering you experienced? That will really help us to take a look at your side! 😮

[fierce crane]

I will try as now am away from the console.. will share when am available ya.. Tqsm for ur prompt support and response

[fierce crane]

Here u go

this is the recent one happened earlier..

let me share the previous one

as u can see above happened 3 times past week

on the game crash

[fierce crane]

Hi @crude stratus, <@&623110459301560330> and team. i am unable to record the video of stuttering frame rate for now. will try to record when i am free

but please do assist on the game crash ya. i have provided the necessary recordings and information required previously. 🙏🫡

[crude stratus]

Hii @fierce crane, thanks so much for sending over the error history! And sorry for the late reply, weekends are our team’s days off but I’m here now and happy to help

As for the recording, no worries at all! Using your phone is totally fine if it’s easier than capturing it directly on PS5 😊

[crude stratus]

Oh yeah about the two crashes that happened earlier (excluding the diving one), do you remember what you were doing right before they occurred? 😮

[fierce crane]

i cannot really remember @crude stratus . But i recalled that PS5 captured the video upon and prior to the crash. it was submitted via my PS5

will ur team be able to get that from PS5 team on ur end?

[crude stratus]

Ahh okay! Yep, we’ll go ahead and have the team look into this first. If we need any more info from you, we’ll reach out again ✨