Crashing at Character screen | Stairway Games | Page 1

celest charm · 2026-03-23T01:22:51.722Z

. - **Reproduction Steps**: I try to join my friends on my island, it keeps crashing at the character screen - **Repro Rate**: happens every single time i try to load in - **In-Game Date & Time**: N/A - **Players & Platform**: 4 players: 2 pc players (including host) a PlayStation user and an Xbox user (myself) - **Game Version**: v1.2b-1246 - **Input Mode**: Xbox controller - **Attachments** :

celest charm Mar 23, 2026, 1:22 AM

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Reproduction Steps: I try to join my friends on my island, it keeps crashing at the character screen
Repro Rate: happens every single time i try to load in
In-Game Date & Time: N/A
Players & Platform: 4 players: 2 pc players (including host) a PlayStation user and an Xbox user (myself)
Game Version: v1.2b-1246
Input Mode: Xbox controller
Attachments :

drowsy steeple Mar 23, 2026, 1:40 AM

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Hello @celest charm , sorry to hear you’re having trouble connecting to the session 🥲

Just to check, were you able to join the game earlier? And do you know if any other players in your room are experiencing the same issue? Thanks a lot!

celest charm Mar 23, 2026, 1:42 AM

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I was able to join yesterday at some point after a few tries as this was also happening then, but today it hasn’t been working as I have been trying for a few hours now

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Playing solo and hosting a world seems to work, but it’s joining that is causing the issue

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as of right now I believe no one in my group has had an issue with this apart from me

drowsy steeple Mar 23, 2026, 2:08 AM

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celest charm I was able to join yesterday at some point after a few tries as this was also ha...

Got it, thanks for sharing some additional info with us!

Do you remember if you did anything differently when you were able to log into the session? Like using a different console/PC or switching to another connection? 😲

celest charm Mar 23, 2026, 2:13 AM

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I dont have anything else to really play on unfortunately, but I have tried switching the connection to my phone hotspot as it was the only way to test it at the time, i dont believe it made a difference

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I also tried joining a different session, same thing kept happening

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It seems it has to do with an issue with the game specifically on Xbox as I’ve noticed that some people have also had this situation, I’m not entirely sure but thats a big guess at this moment

noble crystal Mar 23, 2026, 3:16 AM

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Hello I'm Cappy's friend and the Host of the world. The first day he joined us it was crashing his game a few times and then he would be able to play with us for a bit before the crash would happen again. Every couple of crashes it would send me and the other two players back to the main screen but it wouldn't fully crash only close the world and return us to he main screen as if we weren't playing in the first place. i have played with pc players and console players before and never seen this this.

drowsy steeple Mar 23, 2026, 5:43 AM

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Well noted, thanks a lot for sharing a few more details with us @celest charm @noble crystal !

To help us look into this a bit deeper, could you help us with a few details below?

Which region are you and your friend playing from? (Americas, Asia, Korea, Japan, or Europe)
How’s the internet connection on Cappy’s side? Is it usually stable?
When you have time, could you share a screenshot of your NAT type from Settings > Network Settings?
Do you remember roughly the last time it happened (real-life date & time)?

Thanks so much for the help 🙇‍♂️

celest charm Mar 23, 2026, 6:38 AM

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Clock and I are playing in the American region

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As for my internet connection, I don’t really have much issue with the connectivity on games, this problem seems to be exclusive for coral island

drowsy steeple Mar 23, 2026, 7:46 AM

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celest charm Clock and I are playing in the American region

Thanks for sharing some additional information with us! You mentioned that the there are also other players playing in the session, could you let us know which region the other players are playing from?

celest charm Mar 23, 2026, 11:40 AM

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They are also in the same region as clock and I.

umbral sapphire Mar 24, 2026, 10:40 PM

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celest charm They are also in the same region as clock and I.

Thanks for the update! 😊 I’m also part of the team here.
Could you confirm which Xbox you’re playing on (Series X, Series S, or Xbox PC)?

celest charm Mar 25, 2026, 12:54 AM

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I am on Series X

dull moon Mar 27, 2026, 3:55 AM

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celest charm I am on Series X

Hiyaa! Could you try testing this on another device if you have one? For example, if you have a second Xbox (maybe your family/friends), can you please try logging into your account there and joining the session, does it still crash?

We’re currently investigating this, but so far we haven’t been able to pinpoint the exact cause. At the moment, it seems like it might be tied to the account. We’ve seen a similar report from another player who has two Xbox Series X consoles on the same network, but only one of them is able to join successfully.

Thanks a lot for helping us test this, it really helps narrow things down! 🙏

celest charm Mar 27, 2026, 8:53 PM

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I unfortunately don’t have anything else to play on at the current moment

dull moon Mar 31, 2026, 2:11 PM

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celest charm I unfortunately don’t have anything else to play on at the current moment

Ahh gotcha, no worries at all! We’ll keep digging on our end and follow up if we need more info. Thanks for your patience! 🙏

cosmic needle Apr 2, 2026, 1:33 AM

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I do have 2 xbox series x on same network it still crashes the exact same way no matter who hosts the online coop

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It also crashes for my 2 friends who also has series x whenever they try to join either of us as well

#Crashing at Character screen