Game crashes after character creation :(

[rustic portal]

Title :Hello I just bought the game and after I create my character the game crashes immediately. I’ve tried several times by also creating new saves. I’ve also included a photo of my Crash report

Reproduction steps : Designing character then clicking start and it goes to a loading screen then crashes

Repro Rate : The issue occurs every time I try to play the game after I create my character

Game platform : Steam

Game version : V1.2b-1245

Input mode : Keyboard and mouse

PC and GPU specs details :

Processor: AMD Ryzen 5 4600H with Radeon Graphics, 3001 Mhz, 6 Core(s), 12 Logical Processor(s)

RAM: Installed Physical Memory 24.0 GB

Total Physical Memory 23.4 GB

Available Physical Memory 16.7 GB

Total Virtual Memory 24.9 GB

Available Virtual Memory 16.4 GB

Graphics Card: AMD Radeon(TM) Graphics is Internal and NVIDIA GeForceGTX 1650 is external

Hard Disk: 500 Gb hard drive

Operating System: Windows 11

[grave hatch]

Hello @rustic portal Thanks for reaching out! Could you confirm if you were playing in single-player or multiplayer?

[rustic portal]

Single player. I’ve never been able to play the actual game tho because I can’t get past the character creation part. I’ll try and create one & then a loading screen pops up and then it crashes

[grave hatch]

If you could replicate the issue, could you record a video and send it here so we can take a closer look?

[rustic portal]

heres the recording

[rustic portal]

sent

[grave hatch]

Have you tried reinstalling the game or verifying the integrity of the game files to see if the issue still happens?

You can verify the files by right-clicking the game in your Steam Library → Properties → Installed Files → Verify Integrity of Game Files.

[rustic portal]

Yes I have tried that

[rustic portal]

I reinstalled & also checked the integrity of the files

[rustic portal]

Sorry forgot to tag you in my responses

[tardy plinth]

Hi @rustic portal, I’m part of the team here, and thanks for letting us know that verifying the integrity of the game files didn’t help 🙏

Based on the video you shared and the crash log (.xml) file, it looks like the crash has a different error code. Just to confirm: does the crash only happen right after character creation, or do you experience other crashes, such as when loading a save from the save file list? 😮

[rustic portal]

Yes, I just purchased the game last night & haven’t been able to even play the game besides creating a character. I tried numerous different save files (meaning I created numerous different characters essentially) and it won’t let me play it just crashes

[rustic portal]

So yeah the crash happens right after character creation & yes to also crashing when I try to load a save file

[tardy plinth]

Could you confirm whether the crash you shared here happens when you try to load a newly created save file? If so, that would explain the difference in the error codes we’re seeing 😮

[tardy plinth]

We’re really sorry this happened right after you purchased the game 🙇‍♀️ Please don’t worry though, we’ll do our best to help you sort this out, as this is one of the issues the team is currently investigating as well

[rustic portal]

I will try to load a save then share my crash log

[rustic portal]

Thank you bc I really wanna play ♥️

[tardy plinth]

Ahh, got it! This really helps us pinpoint the issue. Thank you so much for trying it!

When you have a moment, could you please follow the steps below:

• Open your Steam Library and right-click Coral Island.
• Select Properties… from the dropdown menu.
• In the left-hand menu, click Beta.
• Enter the following code when prompted: Encounter2Cosponsor3Lake0Enviable3Subside1
• Select the urgent_testing branch from the dropdown.
• Close the Properties window and let the game update.

After that, could you try loading your save file or starting a new game and let us know if it still crashes?
Also, please try clicking the Block List in Settings (Open the game > Go to Settings > Multiplayer > Block List) and see if that causes a crash too.

Thanks a ton for helping us investigate this!

[rustic portal]

okay ty i tried all those in that order and it still crashed

then i attempted loading a save file

and here is the block list crash

[rustic portal]

You’re welcome and thank you for the help I hope I can fix it 🙂

[tardy plinth]

@rustic portal thanks for letting us know it’s still crashing! If you can, please copy-paste the error code here? I’ll pass it to the team

[rustic portal]

Yes

[rustic portal]

LoginId:5b31aac1421b3a876d1831a9d9a883f5
EpicAccountId:9a0bc69c4f1e44fb912a0a90cf68b552

Assertion failed: IsValid() [File:E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Templates/SharedPointer.h] [Line: 890]

ProjectCoral!AssertFailedImplV() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Misc\AssertionMacros.cpp:104]
ProjectCoral!FDebug::CheckVerifyFailedImpl() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Misc\AssertionMacros.cpp:461]
ProjectCoral!UC_CoralOnlineSubsystem::GetEOSUniqueIdFromEOSPlusUniqueId() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralOnlineSubsystem\C_CoralOnlineSubsystem.cpp:805]
ProjectCoral!UC_BlockReportPlayerSubsystem::CheckBlockPlayerNameUpdateLocal() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralMultiplayerSubsystem\C_BlockReportPlayerSubsystem.cpp:824]
ProjectCoral!UC_MultiplayerHUDComponent::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_MultiplayerHUDComponent.cpp:43]
ProjectCoral!AActor::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3557]
ProjectCoral!AC_HUDController::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_HUDController.cpp:92]
ProjectCoral!AActor::DispatchBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3519]
ProjectCoral!AWorldSettings::NotifyBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\WorldSettings.cpp:248]
ProjectCoral!AGameStateBase::HandleBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameStateBase.cpp:205]
ProjectCoral!AC_GameState::HandleBeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameState.cpp:154]
ProjectCoral!UWorld::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\World.cpp:4416]
ProjectCoral!UEngine::LoadMap() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:13264]
ProjectCoral!UEngine::Browse() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12463]
ProjectCoral!UEngine::TickWorldTravel() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12661]
ProjectCoral!UGameEngine::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1813]
ProjectCoral!FEngineLoop::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral!GuardedMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral!GuardedMainWrapper() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral!LaunchWindowsStartup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral!WinMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:321]
ProjectCoral!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

[rustic portal]

LoginId:5b31aac1421b3a876d1831a9d9a883f5
EpicAccountId:9a0bc69c4f1e44fb912a0a90cf68b552

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000000026d0

ProjectCoral!UC_SaveSubsystem::HandleAsyncLoad() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:1100]
ProjectCoral!TBaseUObjectMethodDelegateInstance<0,UC_SaveSubsystem,void __cdecl(FString const &,int,USaveGame *),FDefaultDelegateUserPolicy>::ExecuteIfSafe() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Delegates\DelegateInstancesImpl.h:611]
ProjectCoral!TGraphTask<FAsyncGraphTask>::ExecuteTask() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:887]
ProjectCoral!FNamedTaskThread::ProcessTasksNamedThread() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:710]
ProjectCoral!FNamedTaskThread::ProcessTasksUntilQuit() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:602]
ProjectCoral!FTaskGraphImplementation::WaitUntilTasksComplete() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:1532]
ProjectCoral!FTickTaskSequencer::ReleaseTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:564]
ProjectCoral!FTickTaskManager::RunTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:1585]
ProjectCoral!UWorld::RunTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:785]
ProjectCoral!UWorld::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:1495]
ProjectCoral!UGameEngine::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1823]
ProjectCoral!FEngineLoop::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral!GuardedMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral!GuardedMainWrapper() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral!LaunchWindowsStartup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral!WinMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:321]
ProjectCoral!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

[rustic portal]

Theyre all in the same order. New game, save file, and block list crashes

[tardy plinth]

Okie dokie! Thanks so much for sending this

I’ll pass it along to the team for further investigation!!

[rustic portal]

Thank you, do you know about how long it’ll take them to investigate? Sorry, I just want to know when I need to check my discord because I can’t get notifications to work

[tardy plinth]

Ahh, I can’t say for sure how long it’ll take since tomorrow’s the weekend and our office will be closed. But, I’ll reach out again around next week!

That said, there are a few others with a similar issue here: https://discord.com/channels/623097219628662784/1461944210805489674
Once I hear back from the team, I’ll share the update with everyone there too 😊

[rustic portal]

Ok thank you so much for all your help have a Good Friday & good weekend 😊

[rustic portal]

Hey I was able to fix it!! And I can play now 🙌 what I did was go into my computer system settings and make sure to turn off my NVIDIA graphics card (which is the external/dedicated GPU) , for this game, & then I set it to where it uses my internal graphics / integrated graphics card & also I turned off the NVIDIA overlay in the NVIDIA control panel (external GPU)
Hope that makes sense & can help someone else out!

[rustic portal]

I’ll let you know if it crashes again 🙂

[rustic portal]

Also i remember when i entered that code into my steam prompt & selected the urgent testing, am i ok to still resume the game like normal or should i remove that stuff?

[tardy plinth]

Heyyy, thanks so much for the update! We’re really glad to hear it’s finally working on your end 🥳
And thank you for sharing the workaround too, that’s super helpful. Please do let us know if anything comes up again! I’ll also share this with the team so they can take a closer look on our side 😊

As for playing going forward, since urgent_testing is a private build meant only for beta testing, we recommend switching back to the “none” branch for normal gameplay. You should be good to continue playing as usual after that

[rustic portal]

Okay thank you so much! Take care😊

[rustic portal]

Okay so unfortunately switching from the urgent testing to the none branch for normal gaming, is causing the same issues again 🙁 i also have my graphics settings the same too. I will send you my crash log

[rustic portal]

LoginId:5b31aac1421b3a876d1831a9d9a883f5
EpicAccountId:9a0bc69c4f1e44fb912a0a90cf68b552

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

ProjectCoral_Win64_Shipping!UC_CoralOnlineSubsystem::GetEOSUniqueIdFromEOSPlusUniqueId() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralOnlineSubsystem\C_CoralOnlineSubsystem.cpp:805]
ProjectCoral_Win64_Shipping!UC_BlockReportPlayerSubsystem::CheckBlockPlayerNameUpdateLocal() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralMultiplayerSubsystem\C_BlockReportPlayerSubsystem.cpp:824]
ProjectCoral_Win64_Shipping!UC_MultiplayerHUDComponent::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_MultiplayerHUDComponent.cpp:43]
ProjectCoral_Win64_Shipping!AActor::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3550]
ProjectCoral_Win64_Shipping!AC_HUDController::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_HUDController.cpp:92]
ProjectCoral_Win64_Shipping!AActor::DispatchBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3520]
ProjectCoral_Win64_Shipping!AWorldSettings::NotifyBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\WorldSettings.cpp:243]
ProjectCoral_Win64_Shipping!AGameStateBase::HandleBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameStateBase.cpp:205]
ProjectCoral_Win64_Shipping!AC_GameState::HandleBeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameState.cpp:154]
ProjectCoral_Win64_Shipping!UWorld::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\World.cpp:4416]
ProjectCoral_Win64_Shipping!UEngine::LoadMap() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:13264]
ProjectCoral_Win64_Shipping!UEngine::Browse() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12463]
ProjectCoral_Win64_Shipping!UEngine::TickWorldTravel() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12661]
ProjectCoral_Win64_Shipping!UGameEngine::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1815]
ProjectCoral_Win64_Shipping!FEngineLoop::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral_Win64_Shipping!GuardedMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral_Win64_Shipping!GuardedMainWrapper() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral_Win64_Shipping!LaunchWindowsStartup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral_Win64_Shipping!WinMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:320]
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

[rustic portal]

It only lets me play the game in the beta testing version I just checked to confirm

[grave hatch]

Thanks for letting us know!

I’ll pass this information along to the team so they can take a closer look.
Really appreciate you checking and sharing the details with us.

If anything changes or you notice something new, feel free to let us know anytime!

[tardy plinth]

Hello @rustic portal, could you try testing again using the same urgent_testing build? The team just pushed an update to it. Please let us know how it goes, and thank you so much, we couldn’t have done this without your help!

[flint torrent]

Can you make how to please. I can't play the game for some crashes reason 😢

[grave hatch]

Hi @flint torrent , sorry to hear you’re running into this! 😞

Could you let us know which platform you’re playing on (Steam PC/Deck, Xbox PC/S/X, or PlayStation 5) and what game version you’re currently on?