#Game crashes after character creation :(

1 messages · Page 1 of 1 (latest)

rustic portal
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Title :Hello I just bought the game and after I create my character the game crashes immediately. I’ve tried several times by also creating new saves. I’ve also included a photo of my Crash report

Reproduction steps : Designing character then clicking start and it goes to a loading screen then crashes

Repro Rate : The issue occurs every time I try to play the game after I create my character

Game platform : Steam

Game version : V1.2b-1245

Input mode : Keyboard and mouse

PC and GPU specs details :

Processor: AMD Ryzen 5 4600H with Radeon Graphics, 3001 Mhz, 6 Core(s), 12 Logical Processor(s)

RAM: Installed Physical Memory 24.0 GB

Total Physical Memory 23.4 GB

Available Physical Memory 16.7 GB

Total Virtual Memory 24.9 GB

Available Virtual Memory 16.4 GB

Graphics Card: AMD Radeon(TM) Graphics is Internal and NVIDIA GeForceGTX 1650 is external

Hard Disk: 500 Gb hard drive

Operating System: Windows 11

grave hatch
#

Hello @rustic portal Thanks for reaching out! Could you confirm if you were playing in single-player or multiplayer?

rustic portal
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Single player. I’ve never been able to play the actual game tho because I can’t get past the character creation part. I’ll try and create one & then a loading screen pops up and then it crashes

grave hatch
rustic portal
grave hatch
# rustic portal sent

Have you tried reinstalling the game or verifying the integrity of the game files to see if the issue still happens?

You can verify the files by right-clicking the game in your Steam Library → Properties → Installed Files → Verify Integrity of Game Files.

rustic portal
#

Yes I have tried that

rustic portal
#

I reinstalled & also checked the integrity of the files

rustic portal
tardy plinth
#

Hi @rustic portal, I’m part of the team here, and thanks for letting us know that verifying the integrity of the game files didn’t help 🙏

Based on the video you shared and the crash log (.xml) file, it looks like the crash has a different error code. Just to confirm: does the crash only happen right after character creation, or do you experience other crashes, such as when loading a save from the save file list? 😮

rustic portal
rustic portal
tardy plinth
tardy plinth
rustic portal
rustic portal
tardy plinth
#

Ahh, got it! This really helps us pinpoint the issue. Thank you so much for trying it! goatlove2

#

When you have a moment, could you please follow the steps below:

  • Open your Steam Library and right-click Coral Island.
  • Select Properties… from the dropdown menu.
  • In the left-hand menu, click Beta.
  • Enter the following code when prompted: Encounter2Cosponsor3Lake0Enviable3Subside1
  • Select the urgent_testing branch from the dropdown.
  • Close the Properties window and let the game update.

After that, could you try loading your save file or starting a new game and let us know if it still crashes?
Also, please try clicking the Block List in Settings (Open the game > Go to Settings > Multiplayer > Block List) and see if that causes a crash too.

Thanks a ton for helping us investigate this! approve2

rustic portal
#

okay ty i tried all those in that order and it still crashed

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then i attempted loading a save file

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and here is the block list crash

rustic portal
tardy plinth
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@rustic portal thanks for letting us know it’s still crashing! If you can, please copy-paste the error code here? I’ll pass it to the team Duck_Saluting_Emoji

rustic portal
#

Yes

rustic portal
# tardy plinth <@1199679968809062460> thanks for letting us know it’s still crashing! If you ca...

LoginId:5b31aac1421b3a876d1831a9d9a883f5
EpicAccountId:9a0bc69c4f1e44fb912a0a90cf68b552

Assertion failed: IsValid() [File:E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Templates/SharedPointer.h] [Line: 890]

ProjectCoral!AssertFailedImplV() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Misc\AssertionMacros.cpp:104]
ProjectCoral!FDebug::CheckVerifyFailedImpl() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Misc\AssertionMacros.cpp:461]
ProjectCoral!UC_CoralOnlineSubsystem::GetEOSUniqueIdFromEOSPlusUniqueId() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralOnlineSubsystem\C_CoralOnlineSubsystem.cpp:805]
ProjectCoral!UC_BlockReportPlayerSubsystem::CheckBlockPlayerNameUpdateLocal() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralMultiplayerSubsystem\C_BlockReportPlayerSubsystem.cpp:824]
ProjectCoral!UC_MultiplayerHUDComponent::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_MultiplayerHUDComponent.cpp:43]
ProjectCoral!AActor::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3557]
ProjectCoral!AC_HUDController::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_HUDController.cpp:92]
ProjectCoral!AActor::DispatchBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3519]
ProjectCoral!AWorldSettings::NotifyBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\WorldSettings.cpp:248]
ProjectCoral!AGameStateBase::HandleBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameStateBase.cpp:205]
ProjectCoral!AC_GameState::HandleBeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameState.cpp:154]
ProjectCoral!UWorld::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\World.cpp:4416]
ProjectCoral!UEngine::LoadMap() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:13264]
ProjectCoral!UEngine::Browse() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12463]
ProjectCoral!UEngine::TickWorldTravel() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12661]
ProjectCoral!UGameEngine::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1813]
ProjectCoral!FEngineLoop::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral!GuardedMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral!GuardedMainWrapper() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral!LaunchWindowsStartup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral!WinMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:321]
ProjectCoral!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

rustic portal
# tardy plinth <@1199679968809062460> thanks for letting us know it’s still crashing! If you ca...

LoginId:5b31aac1421b3a876d1831a9d9a883f5
EpicAccountId:9a0bc69c4f1e44fb912a0a90cf68b552

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000000026d0

ProjectCoral!UC_SaveSubsystem::HandleAsyncLoad() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:1100]
ProjectCoral!TBaseUObjectMethodDelegateInstance<0,UC_SaveSubsystem,void __cdecl(FString const &,int,USaveGame *),FDefaultDelegateUserPolicy>::ExecuteIfSafe() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Delegates\DelegateInstancesImpl.h:611]
ProjectCoral!TGraphTask<FAsyncGraphTask>::ExecuteTask() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:887]
ProjectCoral!FNamedTaskThread::ProcessTasksNamedThread() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:710]
ProjectCoral!FNamedTaskThread::ProcessTasksUntilQuit() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:602]
ProjectCoral!FTaskGraphImplementation::WaitUntilTasksComplete() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:1532]
ProjectCoral!FTickTaskSequencer::ReleaseTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:564]
ProjectCoral!FTickTaskManager::RunTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:1585]
ProjectCoral!UWorld::RunTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:785]
ProjectCoral!UWorld::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:1495]
ProjectCoral!UGameEngine::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1823]
ProjectCoral!FEngineLoop::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral!GuardedMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral!GuardedMainWrapper() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral!LaunchWindowsStartup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral!WinMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:321]
ProjectCoral!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

rustic portal
tardy plinth
#

Okie dokie! Thanks so much for sending this Duck_Saluting_Emoji

#

I’ll pass it along to the team for further investigation!!

rustic portal
tardy plinth
rustic portal
rustic portal
# tardy plinth Ahh, I can’t say for sure how long it’ll take since tomorrow’s the weekend and o...

Hey I was able to fix it!! And I can play now 🙌 what I did was go into my computer system settings and make sure to turn off my NVIDIA graphics card (which is the external/dedicated GPU) , for this game, & then I set it to where it uses my internal graphics / integrated graphics card & also I turned off the NVIDIA overlay in the NVIDIA control panel (external GPU)
Hope that makes sense & can help someone else out!

rustic portal
rustic portal
tardy plinth
# rustic portal Hey I was able to fix it!! And I can play now 🙌 what I did was go into my compu...

Heyyy, thanks so much for the update! We’re really glad to hear it’s finally working on your end 🥳
And thank you for sharing the workaround too, that’s super helpful. Please do let us know if anything comes up again! I’ll also share this with the team so they can take a closer look on our side 😊

As for playing going forward, since urgent_testing is a private build meant only for beta testing, we recommend switching back to the “none” branch for normal gameplay. You should be good to continue playing as usual after that goatlove2

rustic portal
rustic portal
rustic portal
# tardy plinth Heyyy, thanks so much for the update! We’re really glad to hear it’s finally wor...

LoginId:5b31aac1421b3a876d1831a9d9a883f5
EpicAccountId:9a0bc69c4f1e44fb912a0a90cf68b552

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

ProjectCoral_Win64_Shipping!UC_CoralOnlineSubsystem::GetEOSUniqueIdFromEOSPlusUniqueId() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralOnlineSubsystem\C_CoralOnlineSubsystem.cpp:805]
ProjectCoral_Win64_Shipping!UC_BlockReportPlayerSubsystem::CheckBlockPlayerNameUpdateLocal() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralMultiplayerSubsystem\C_BlockReportPlayerSubsystem.cpp:824]
ProjectCoral_Win64_Shipping!UC_MultiplayerHUDComponent::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_MultiplayerHUDComponent.cpp:43]
ProjectCoral_Win64_Shipping!AActor::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3550]
ProjectCoral_Win64_Shipping!AC_HUDController::BeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\UI\C_HUDController.cpp:92]
ProjectCoral_Win64_Shipping!AActor::DispatchBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\Actor.cpp:3520]
ProjectCoral_Win64_Shipping!AWorldSettings::NotifyBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\WorldSettings.cpp:243]
ProjectCoral_Win64_Shipping!AGameStateBase::HandleBeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameStateBase.cpp:205]
ProjectCoral_Win64_Shipping!AC_GameState::HandleBeginPlay() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameState.cpp:154]
ProjectCoral_Win64_Shipping!UWorld::BeginPlay() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\World.cpp:4416]
ProjectCoral_Win64_Shipping!UEngine::LoadMap() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:13264]
ProjectCoral_Win64_Shipping!UEngine::Browse() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12463]
ProjectCoral_Win64_Shipping!UEngine::TickWorldTravel() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\UnrealEngine.cpp:12661]
ProjectCoral_Win64_Shipping!UGameEngine::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1815]
ProjectCoral_Win64_Shipping!FEngineLoop::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral_Win64_Shipping!GuardedMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral_Win64_Shipping!GuardedMainWrapper() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral_Win64_Shipping!LaunchWindowsStartup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral_Win64_Shipping!WinMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:320]
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

rustic portal
grave hatch
tardy plinth
#

Hello @rustic portal, could you try testing again using the same urgent_testing build? The team just pushed an update to it. Please let us know how it goes, and thank you so much, we couldn’t have done this without your help! goatlove2

flint torrent
grave hatch