#Crash when trying to make a new game or load a file

1 messages · Page 1 of 1 (latest)

rare haven
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For some more information, I recently changed computers. The game ran fine on my old computer and still does, but this happens on my new one. I never made a singleplayer or coop save file on my old computer, so I am not sure if this would also happen there, because I used my old computer to join a friend's coop save only. When I tried joining that same save on my new computer, nothing would happen either, and if I tried typing in the invite code, it would tell me "Session not found," so I am not sure if these two issues are related or not

stone dew
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Hello @rare haven Thank you for letting us know about this. I'm sorry that the issue interrupted your gameplay. 🙇‍♂️

Have you tried reinstalling the game or verifying the integrity of the game files to see if the issue still happens?

You can verify the files by right-clicking the game in your Steam Library → Properties → Installed Files → Verify Integrity of Game Files.

rare haven
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Hi, yes I have already tried both verifying and reinstalling

stone dew
rare haven
#

Windows 11

stone dew
# rare haven Windows 11

If you could replicate the issue, could you record a video and send it here so we can take a closer look?

rare haven
stone dew
# rare haven

Well noted, thanks for your video! I'll relay this with the team for checking and I'll reach back to you if we need more informationgoatlove2

To help with further troubleshooting, another player mentioned that they were able to resolve a similar problem by creating a new local administrator account on their PC. You might want to give this workaround a try and see if it helps. You can find the steps here: https://pureinfotech.com/create-local-administrator-account-windows-11/

Additionally, please make sure your Windows is updated to the latest version—Windows 11, if possible—as this can also help resolve the error. If the issue continues after trying these steps, feel free to reach out to us again, and we’ll be glad to assist further.

Pureinfotech • Windows 10 & Windows 11 help for humans
Mauro Huculak
Create a Windows 11 administrator account using Settings, CMD, or P...

To create a local administrator on Windows 11 account, use the Accounts settings page, Command Prompt, and PowerShell. Here's how.

rare haven
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Yes, I saw that and also tried making a local admin account as well, but it did not help

spark cove
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Can you try the following:

  • Open the game
  • Go to Settings > Multiplayer > Block List
  • Click on the Block List and share a screenshot with us
rare haven
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Huh I get a crash when I click on the block list as well

spark cove
rare haven
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No, I was not

pine dune
stone dew
# pine dune I have the same bug

Can you try the following:

  • Open the game
  • Go to Settings > Multiplayer > Block List
  • Click on the Block List and share a screenshot with us
spark cove
rare haven
#

No I've definitely never blocked someone in game I've only ever played with one friend

spark cove
rare haven
#

Ok, I DM'ed you

pine dune
spark cove
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Hello @rare haven @pine dune,

When you have a moment, could you please follow the steps below:

  • Open your Steam Library and right-click Coral Island.
  • Select Properties… from the dropdown menu.
  • In the left-hand menu, click Beta.
  • Enter the following code when prompted: Encounter2Cosponsor3Lake0Enviable3Subside1
  • Select the urgent_testing branch from the dropdown.
  • Close the Properties window and let the game update.

After that, could you try loading your save file or starting a new game and let us know if it still crashes?
Also, please try clicking the Block List in Settings and see if that causes a crash too.

Thanks a ton for helping us investigate this! approve2

rare haven
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Hi, thank you for your efforts and help! I just got the chance to try this out, but it seems I am still getting a crash both when I make a new save and when I click the Block List. I have attached the crashlogs again for your information.

📎 crashlog_newsave.txt 📎 crashlog_blocklist.txt
spark cove
spark cove
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Hi hi @rare haven, could you try testing again using the same urgent_testing build? The team just pushed an update to it. Please let us know how it goes, and thank you so much, we couldn’t have done this without your help! goatlove2

rare haven
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Hi, thank you for all your help! I just tried making a new save and everything seems to be working! Just to check, I tried opening the block list again and it still seems to crash when I open the block list, but otherwise the game is working, so thank you! I haven't gotten the chance to try multiplayer, because that is how I normally play, but I'll get back to you when I do. Thank you again!

spark cove
rare haven
spark cove
spark cove
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Hello again @rare haven, the team just updated the urgent_testing build again. Would you mind try clicking the Block List and let us know if it still crashes? Thanks a lot for all your help! 😊

rare haven
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Hi, I just checked and it looks like the block list is all working. Thank you so much!

spark cove
rare haven
#

Yes, loading save files works fine it seems!

spark cove
# rare haven Yes, loading save files works fine it seems!

Yiippie! Thanks for confirming everything’s working great now! 🥳

Just a quick heads-up though, since this is a build that we only open for testing specific cases, you’ll need to wait for a proper fix in a future update to play normally 🥲
We’ll be closing this build once the testing period is over.

Sorry about it, and thank you so much for all your help. We seriously couldn’t have done this without you! 💖

rare haven
#

Got it, thanks again