game crash in the loading screen

[clear rampart]

hi! i recently bought the ci, but i couldn't pass the loading screen, an ue4 error just keep popping at my screen, no one in reddit couldn't help me, idk what to do anymore 😭

I already tried changing the options in Steam by adding -dx11, but nothing happens.

[fierce heron]

heyas! the developers are gonna need a bit more information! Please follow the pinned post on crash reporting guidelines or check here! #1179982157825974374 message It has a template! Every bit of the information helps the developers out in fixing the issue! Please note that the use of mods or any type of file alteration will result in the developers not being able to assist you!

[clear rampart]

i quite dont understand of technology on pcs, i have a notebook.

u need those informations?

[fierce heron]

the post should have instruction!

To report a crash, please use the template below. Copy, paste it, and fill it out with your experience in your post!

• **Title **(Provide a short summary of the issue)
• Reproduction Steps (Explain the steps leading to the issue you are experiencing)
• Repro Rate (How often does the issue occur?)
• Game Platform (Steam, PC Game Pass, Xbox Series X, Xbox Series S, PlayStation 5)
• Game Version (This can be found right below the Exit button on the title screen or at the bottom right of your game screen)
• Input Mode (Keyboard and mouse/Controller, Steam Deck = Controller)
• PC and GPU specs details (Check how to do it here https://techguided.com/how-to-check-your-computer-specs/)
• Crash log (Please copy paste the Unreal crash log content here before you 'Send and Close')
• Your save file
• Attachment (Additional Image/Video, Crash log file)

How to find your save file?

• PC:
  Copy and paste this into your Windows Explorer: %localappdata%\ProjectCoral\Saved\SaveGames. Attach the DailySave_[number].sav file to your report.

• Steam Deck:
  Your save file is stored in the 'compatdata' directory. The filepath is: /home/deck/.local/share/Steam/steamapps/compatdata.
  From there, you will see many folders with random numbers. The Coral Island folder should have the code number '1158160'.
  Enter that folder, then navigate to the pfx folder, then drive_c folder. Follow this path: Users<username>\AppData\Local\ProjectCoral\Saved\SaveGames to find your save file.

How to find crash log?
You can find the crash log following this path in your Windows Explorer: C:\Users\ <username>\AppData\ Local\ProjectCoral\Saved\Crashes (the .xml file)

• Xbox X|S, PlayStation 5, Xbox PC
  No need to include your save file, but any picture/video recording and detailed explanation are very helpful.

Separate Posts, Please!
Report each crash in a new post using the above template.

[clear rampart]

its saying abt post your files, i dont have one

i couldn't create it

[fierce heron]

that's okay! just try and fill the template out the best you can!

[clear rampart]

• **Title ** ue4 crash report

• Reproduction Steps i bought the game, but i wasn't able to play, because this ue4 error report keeps appearing every time

• Repro Rate everytime i open the game

• Game Platform Pc (notebook)

• Game Version (This can be found right below the Exit button on the title screen or at the bottom right of your game screen)

• Input Mode keyboard and mouse

• PC and GPU specs details Processor (CPU): Intel Core i5-7200U @ 2.50 GHz (up to 2.7 GHz)
  Memory (RAM): 8 GB DDR4 (2133 MHz)
  Storage: 224 GB SSD (Kingston)
  Operating System: Windows 64-bit
  Device Type: Laptop / Notebook
  Graphics (GPU)
  Graphics Card: Intel HD Graphics 620
  Dedicated Video Memory: 128 MB (shared)

• Crash log (Please copy paste the Unreal crash log content here before you 'Send and Close')

im so sorry if anything is wrong, im using translator ! :/