#Every time I want to decorate my house, the screen freezes

3 messages · Page 1 of 1 (latest)

wheat crescent
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Since yesterday, i'm trying to decorate my house but everytime i'll do that, i get the freezy screen...

  • sounds still playing but i have to restart my computer
  • also change my settings to low perfomance, doesn't help at all 🙁
kind pond
opaque patrol
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Hello @wheat crescent, thanks so much for the report, and we’re really sorry to hear that your screen froze while decorating your house, that sounds frustrating! Llama_Sad_Emoji

Just a heads-up that the team is currently on a holiday break, so we won’t be able to investigate right away. For now, we’re gathering information so everything can be checked once the team is back 🙂

Since you’re playing on PC, could you please let us know if you’re playing through Steam? It would also help a lot if you could share your device specifications.

If you’re able to complete your report using the guidelines that VixiaChick shared above, that would really help us collect the necessary details. Thank you for your patience and support! approve2