#Coral Island No Longer Loads

1 messages · Page 1 of 1 (latest)

hardy token
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Hello Developers,

Thanks for creating this awesome game. I stopped playing for a while, because I wanted to wait for a few of the updates, like Halloween costumes, so I’m not sure which update has made my game unplayable. here are my specs:

Reproduction Steps: When I try to load the game, I get a black screen. If I used ctrl-alt-del, it gets to the loading screen, but goes nowhere from there.
Repro Rate: This happens every time I try to open the game. I’ve tried verifying the files, uninstalling and reloading the game, and I updated my PC and my graphics card.
Game Platform: Steam on PC
Game Version: v1.2b-1245
Input Mode: XBox controller
PC and GPU specs details: MS Windows Home 11; Acer; Nitro AN517-54; X64-based PC; 11th Gen Intel Core i5-11400H @ 2.70 GHz, 2688 MHz; Intel UHD Graphics; Nvidia GeForce RTX 3050 Laptop GPU; CPU utilization is ~20% at ~4 GHz; Memory is at 6.8/15.6

wanton cypress
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Hi @hardy token , I'm so sorry to hear that you're experiencing this issue! Could you let us know if the game has ever crashed after experiencing black screen? And how long does the black screen typically last?

hardy token
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My game has never crashed before. This is the first time that I’m having issues. Now, after the photo sensitivity warning, the game loads into a black screen, which only disappears when I use ctrl-alt-del. The main screen then appears, but I can’t do anything afterwards.

wanton cypress
hardy token
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Hi shel, the longest I waited was around 20 minutes, but that was with the loading screen. I haven’t tried just leaving it on the black screen yet.

wanton cypress
# hardy token

It looks like you managed to get to the home screen here. Could you confirm if you're able to click on Play afterwards?

hardy token
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Once the task manager closes, I can’t click on anything. It freezes.

wanton cypress
hardy token
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I don’t have any mods. And I don’t have another computer. I’ll try installing it on an external drive (even though Steam doesn’t recommend that).

hardy token
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The external drive didn’t work. Neither did changing my settings in Windows Defender. At this point, I think I’ll have to hope that a future update fixes the problem or the game is now inaccessible. 😭

wanton cypress
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And you mentioned that you haven't been playing for a while, could you confirm when was the last time you played the game before the issue occurred? If you don't remember the exact date, an estimated time frame is also fine!

hardy token
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Thanks for all your help, @wanton cypress!

My issue is fixed (fingers crossed). For others who might be having similar issues: I uninstalled the game and deleted the files it left behind in the steamapps folder then I reinstalled it. I made sure Coral Island’s boxes were checked in Windows Defender, but still had the black screen issue.

It occurred to me that I could get the game to respond whenever Task Manager was open, but still got the black screen. Finally, I decided to unplug my HDMI cord thinking, “It couldn’t be that simple.” It was that simple. 🤦🏾‍♀️ I cannot play the game in full screen anymore, but I don’t care. 😁 I have to play in Borderless Windowed mode or Windowed Mode if I play with my gaming laptop hooked to my TV.

I’m starting a new game. I’ll see how it goes. 🤞🏾

wanton cypress