Crash when loading Save file

[stark rune]

Reproduction Steps: Game crashes after save file starts to load
Repro rate: 100%
Game Platform: Steam
Game Version: v1.2b- 1244
Input mode: Keyboard and mouse
Game Specs: Processor Intel(R) Core(TM) i7-14650HX (2.20 GHz)
Installed RAM 32.0 GB (31.6 GB usable)
System type 64-bit operating system, x64-based processor

I cannot open my previously saved games, I have tried the option to open a backup save and each time the game crashes before it can start. I tried creating a new save and the game crashed after character creation. A save file was created and I can't open that one either. I verified my files and they are good. I have also tried uninstalling and reinstalling.

[hollow flax]

Hello @stark rune Thank you for letting us know about this. I'm sorry that the crash interrupted your gameplay. 🙇‍♀️

May I ask if the issue still persists in your game? could you record a video and send it here for further review?

[stark rune]

Yes the issue still persists. Here is a video.

[hollow flax]

Could you please let us know which version of Windows you’re currently using?

[stark rune]

Windows 11

[hollow flax]

Hey! Could you please try the steps below and let us know if the issue persists?

1. Back up and delete local saves
   -Copy-paste this file path into your Windows Explorer: %localappdata%\ProjectCoral\Saved\SaveGames
   -Back up the folder, then delete the contents.
2. Disable Steam Cloud sync
   -Open your Steam Library.
   -Right-click Coral Island → Properties.
   -Under the General tab, uncheck Keep game saves in the Steam Cloud for Coral Island.
3. Clear Steam Cloud saves
   -Open this link in your browser: steam://open/console
   -In the console, type: cloud_sync_up 1158160
4. Start a new game and check if the crash still occurs.

Please let us know the results after trying these steps.

[misty bison]

This has been happening to me too! Haven’t been able to play for about a month! My brother got it working on his computer though so idk😭

[hollow flax]

Heya! Thanks for jumping in and letting us know 🙏
Could you try the steps we shared earlier in here #1446953384371552449 message and let us know if anything changes?

And if possible, can you also send us your crash log? That really helps the team narrow things down ✨

Thanks again! We're here if you need anything else

[stark rune]

Sorry I took so long to be able to check. This did not work. The game crashed after character creation.

Here is the crash log

[devout abyss]

Hi there! I’m also part of the team and happy to help you with this issue. Thank you for taking the time to try out those steps so far

To help with further troubleshooting, another player mentioned that they were able to resolve a similar problem by creating a new local administrator account on their PC. You might want to give this workaround a try and see if it helps. You can find the steps here: https://pureinfotech.com/create-local-administrator-account-windows-11/

Additionally, please make sure your Windows is updated to the latest version—Windows 11, if possible—as this can also help resolve the error. If the issue continues after trying these steps, feel free to reach out to us again, and we’ll be glad to assist further.

[reef coral]

I'm able to reproduce this issue on multiple Windows 11 machines; both with totally new saves (using a Steam account that hadn't played at all) and an account with previous saves.

I'm a bit confused on the local admin workaround, does the game need to run as a local admin? The current users running the game are in the local admin group but are domain users.

Repro Rate: 100%
Game Platform: Steam
Game Version: v1.2b-1245
Input Mode: Mouse and Keyboard
Hardware: (Multiple) Intel Core i5-4440 / Nvidia GTX 1060 / 12GB RAM
AMD Ryzen 5 7600X / Nvidia RTX 4070 / 23GB RAM

Crash Log:

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

0x00007ff688ec9818 ProjectCoral-Win64-Shipping.exe!UC_CoralOnlineSubsystem::GetEOSUniqueIdFromEOSPlusUniqueId() [E:\BuildAgent\temp\f33488b0c1567e7e\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\CoralOnlineSubsystem\C_CoralOnlineSubsystem.cpp:805]
0x00007ff688e78e36 ProjectCoral-Win64-Shipping.exe!

[devout abyss]

Hi @reef coral , apologies for the delayed response. To clarify, the workaround is not related to running the game with administrator privileges. Rather, it involves testing the game using a completely local Windows administrator account that is not associated with a domain.

But don't worry! We've passed all the information to the team for further investigation. In the meantime, could you try this instead of running local admin?

• Open the game
• Go to Settings > Multiplayer > Block List
• Click on the Block List and share a screenshot with us

[lavish quiver]

Hello everyone! Great news! 🎉
The issue a crash when loading a certain save file has been fixed in the latest hotfix update (v1.2b-1246)! ✨

Please make sure to update your game and restart it to get the fix. You can check out the full changelist details here: #📋coral-changelist message

Thank you all for the reports and for helping us track this down! 🙌