I was one of the people who originally pledged a switch key, and then was offered to swap to Steam key which I accepted via email (customer support name was Dinda). Was told to check my backerkit periodically which I have been for the past year+ and no key. I have sent several follow up emails every few months to contact@stairwaygames.com and received no response. I’ve tried replying to the original email thread and new emails. I’m so disappointed and frustrated that I have been waiting over 4 years as an early supporter and the game has been out for a while now. Can anyone help me here 
#Kickstarter issue
lusty comet
cyan prawn
maybe try the modmail?
lusty comet
maybe try the modmail?
Just direct message or is there a procedure that you know of?
cyan prawn
Just direct message or is there a procedure that you know of?
it says to dm so try that? not sure havent had to do it
lusty comet
Sent via modmail as well.
pine swallow
@tender vigil
pulsar ice
<@479620507243905024>
There is no need to tag Dinda for this.
First of all, dinda is part of support team and this would be best handled by Eriska.
And it’s the weekend, they’re not at work right now, come Monday they will check it and come back to them
pine swallow
sorry Dinda has helped in here before.
and I'm aware it's the weekend and do not work and because she mentioned Dinda is why I tagged her
tender vigil
Hi @lusty comet, yes, I'm the one who helped you with the key exchange via email! Could you let me know the email address you used? I’ll check our conversation on my end! 😮
@pine swallow @pulsar ice it’s all good, guys. Thanks for letting me know! 😊
pine swallow
No problem @tender vigil and thanks for your help.
lusty comet
Mod mail support resolved the issue @tender vigil ! You had resolved the key swap back in Aug 2024 as requested, the issue was I didn’t recall that backerkit was a separate platform/website. I was looking at my kickstarter this whole time. It had been so long I had completely forgotten about backerkit. I tried to follow up several times via email at this email- support@stairwaygames.com and replying to the original thread but never got a response. But everything is resolved now! Thank you!