PS5: The game froze & crashed mid-play, and the character’s facial features changed in mermaid form | Stairway Games | Page 1

split wigeon Oct 20, 2025, 8:11 AM

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Reproduction Steps:

game suddenly froze after exiting cellar and after trying to kiss husband when he is doing an activity
facial features changed when in a mermaid form

Reproduction Rate: twice, first time it was frozen just for awhile and i was able to resume the game, second time the game was completely frozen and unable to press any keys except forced close the game

Game Platform: PS5

Game Version: v1.2-1241

Input Mode: controller

reef lantern Oct 20, 2025, 8:22 AM

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Hi @split wigeon , thank you for reaching out to us! Could you recall what you were doing in the cellar before exiting? And does the issue with the merfolk face feature happen immediately upon logging into the game, or did you recently change your merfolk outfit?

split wigeon Oct 20, 2025, 8:34 AM

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I was just checking out the cellar to retrieve my aged geisha coffee, from 4 barrels, then I went inside the cellar again to process my geisha beans, after that the game suddenly froze when I exited the cellar. As for the interaction with husband part, I was trying to kiss Semeru when we were at the tavern, then the game froze just for awhile, then only the “Semeru can’t kiss at the moment” line appeared

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The merfolk face feature changed when I first opened the wardrobe for a wardrobe change, just after the recent update

split wigeon Oct 20, 2025, 8:51 AM

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new update: after restarting the same day again, I tried to do the same thing in the cellar, retrieved aged geisha coffee and process geisha beans in barrels, now the game suddenly crashed

split wigeon Oct 20, 2025, 9:27 AM

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new update: I had to sleep early to keep my game progressing. Started a new day, and the game crashed again while it was on pause. I’ve noticed crashes happening quite often ever since the v1.2-1241 patch was installed 😮‍💨

jaunty inlet Oct 20, 2025, 9:37 AM

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Same here! After the update, the PS5 game crashed during the day. Every time I restarted the day, it crashed again and again... Unable to play this game anymore. It's very frustrating that I kept losing progress.

split wigeon Oct 20, 2025, 9:42 AM

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PS5: The game froze & crashed mid-play, and the character’s facial features changed in mermaid form

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third crash now since the new patch, game is unplayable for now 🥹

split wigeon Oct 20, 2025, 9:52 AM

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jaunty inlet Same here! After the update, the PS5 game crashed during the day. Every time I r...

girl same, it’s things like this why we need manual save

#PS5: The game froze & crashed mid-play, and the character’s facial features changed in mermaid form