#my game crashes every time i go into a cut scene

1 messages · Page 1 of 1 (latest)

weak gorge
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everytime i go into a cutscene my game crashes and i have to verify the files for it to work. how do i make this stop happening game is on steam and i'm playing the most recent version of the game

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this is the crash log
LoginId:41ad45da4a49348540fd2e89d198089c
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x0000022677f2e000

VCRUNTIME140
ProjectCoral_Win64_Shipping!FAsyncArchive::Serialize() [E:\P\UE4.27-plus\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp:7934]
ProjectCoral_Win64_Shipping!TArray<unsigned char,TMemoryImageAllocator<0> >::BulkSerialize() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Containers\Array.h:1290]
ProjectCoral_Win64_Shipping!FRawStaticIndexBuffer::Serialize() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\RawIndexBuffer.cpp:398]
ProjectCoral_Win64_Shipping!FStaticMeshLODResources::SerializeBuffers() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\StaticMesh.cpp:503]
ProjectCoral_Win64_Shipping!FStaticMeshLODResources::Serialize() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\StaticMesh.cpp:701]
ProjectCoral_Win64_Shipping!TIndirectArray<FStaticMeshLODResources,TSizedDefaultAllocator<32> >::Serialize() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Containers\IndirectArray.h:209]
ProjectCoral_Win64_Shipping!FStaticMeshRenderData::Serialize() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\StaticMesh.cpp:1537]
ProjectCoral_Win64_Shipping!UStaticMesh::Serialize() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\StaticMesh.cpp:4826]

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ProjectCoral_Win64_Shipping!FAsyncPackage::EventDrivenSerializeExport() [E:\P\UE4.27-plus\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp:3213]
ProjectCoral_Win64_Shipping!FAsyncPackage::ProcessImportsAndExports_Event() [E:\P\UE4.27-plus\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp:3543]
ProjectCoral_Win64_Shipping!<lambda_94681f39a8922090c6467e9849822468>::operator()() [E:\P\UE4.27-plus\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp:2305]
ProjectCoral_Win64_Shipping!FAsyncLoadingThread::ProcessAsyncLoading() [E:\P\UE4.27-plus\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp:4070]
ProjectCoral_Win64_Shipping!FAsyncLoadingThread::TickAsyncThread() [E:\P\UE4.27-plus\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp:4857]
ProjectCoral_Win64_Shipping!FAsyncLoadingThread::Run() [E:\P\UE4.27-plus\Engine\Source\Runtime\CoreUObject\Private\Serialization\AsyncLoading.cpp:4784]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:86]

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also the cutscene the game is crashing on is the opening ceremony for the founders hall so the game is unplayable right now

thorny wasp
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Hello @weak gorge,
We truly apologize for the crash, and thank you for letting us know about this. 🙏

Could you please tell us the in-game date when the issue occurred?
Also, could you send us your SaveGames folder in a .zip file here so the team can take a closer look?
You can find it by copy-pasting this path into your File Explorer:
%localappdata%\ProjectCoral\Saved\SaveGames

weak gorge
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i think it was spring 24 or 25

thorny wasp
# weak gorge i think it was spring 24 or 25

Got it! Thanks for the update.

Could you also share your device specs with us? You can get them by following these steps:

  • Press Windows + R → type dxdiag → press Enter
  • In the window that opens, take a screenshot of the System tab (for CPU/RAM)
  • Then go to the Display 1 tab (and Display 2 if there’s any) and take a screenshot there too (for GPU)

This info will help the team check further. Thank you so much. 🙌