Cloud Stream Crashes PS5

[rose idol]

To report a crash, please use the template below. Copy, paste it, and fill it out with your experience in your post!

• **Title **
  Hi, hubby and I play on the PS5/PS Portal and for the past few days the game crashes upon launch from the Cloud Streaming service, like it doesn't even take me to the title screen or open the game. I read on Reddit that a lot of people are having the same issue.
• Reproduction Steps
  I open the game on my PS Portal and PS5 using the Cloud Stream and it keeps saying "Something went wrong."
• Repro Rate Every time
• Game Platform PS5/ PS Portal

[lucid hound]

Having the same issue.. replying to follow

[zealous shoal]

Hello @rose idol @lucid hound,
Thanks so much for bringing this to our attention!

If you get a chance to open the game on PS Portal again, could you share a quick phone-recorded video showing what happens when you try to launch Coral Island? That would help the team see exactly what you’re seeing. Thank you! 🙏

[zealous shoal]

Hi @rose idol, thank you for sharing the video, we really appreciate it!

I've relayed this to the team, and unfortunately, this one's outside our support scope. We recommend reaching out directly to PlayStation Support here: https://www.playstation.com/en-us/support/

Thanks so much for your understanding! 🙏

[hard walrus]

Having the same issue!

It's been like this since the update

Every other game loads on the ps portal. It is not a PS issue

[summer current]

Same, I can no longer stream Coral Island on my PlayStation Portal. It’s been this way since the update happened. All other games I tried load except for Coral Island.