#Lost flooring and wallpaper with house upgrade to level 4.
1 messages · Page 1 of 1 (latest)
Same issue here. I lost 2 wallpaper and 1 flooring after upgrading my house to level 4 and the items are not in storage or mail.
PS5 player.
Hi everyone @rotund vortex @orchid hedge , thank you for bringing this issue to our attention! Could you let us know the in-game date when you upgraded the house and what you were doing before you went to upgrade your house?
And @rotund vortex , could you also send your Backup Files here for further review? You can compress the folder into a ZIP file before sending it here!
I'm honestly not entirely sure now what the day was exactly, I'm sorry. It was Year 2 Fall somewhere in the 2nd week because it was before the merfolk excursion. And I was just doing my morning farming/ranching before I selected to upgrade my house. They didn't disappear when I started the process, they disappeared the morning the work was complete.
After checking in with the team, we can confirm that the team is already aware of the issue, and we're actively working on a fix. We're really sorry for the inconvenience this may have caused and appreciate your patience and understanding while we work to resolve it. We're hopeful to have it sorted out soon! 
Here's the backup zip. Not sure if you still need it. I don't remember exactly what I was doing but the date should be in the daily save file I sent previously. That save was the morning after upgrading house. That's when the flooring and wallpaper disappeared. Winter 8 year 3 morning is when it happened.
Hi, thanks for sending in your Backup File! The team is already aware of this issue and we're currently working on a fix.
You're more than welcome to share more information and track any updates here: https://discord.com/channels/623097219628662784/1411307831625384047 , thank you for your understanding 🙌