lunar elk
Due to a bug, our timer kept running and a very important cutscene involving the underwater people was interrupted. As a result, we can't complete the quest, which now prevents us from continuing underwater. What should we do?
(Playstation 5, Controlle, Version 1.2-1239)
https://discord.com/channels/623097219628662784/1415178353740218500
Same Thing habend to us. Is tere a way to save oure 25h grinde?
soft compass
Hello @lunar elk,
Thanks for reaching out, and I’m sorry you ran into this issue too.
Since it matches the report in that thread, could you please add your details there? That way we can keep everything in one place.
If you can, a screenshot or short video of your Journal—or anything else related—would be super helpful for the team.
Thank you so much for your help! 🙏
lunar elk
Hello <@401121435084652546>,
Thanks for reaching out, and I’m sorry you ran into...
Yes Sure telll me wath Details you want and/ore wath i can screanshot you.
soft compass
Yes Sure telll me wath Details you want and/ore wath i can screanshot you.
Ahh, you could share how many players were in your session and the platform each one was using, plus what you were doing in-game right before the issue occurred.
It’d also help if you could mention any details that match what others have shared in that thread. Thank you so much! 
lunar elk
Ahh, you could share how many players were in your session and the platform eac...
There were two of us players, both on PlayStation 5 with one controller.
I was in a cutscene with one character; it was a cutscene for a heart event in front of the mine with a female character. At the same time, my friend went into the underwater village for the first time, where there seemed to be three different cutscenes. I only got to the first one when she was already in the second one. During the second one, I think we heard the noise for midnight and shortly afterwards the day ended during the second cutscene. Now the quest is shown under active quests for us, but everything is completed according to the quest.
.
The only similarity I see right now is that the quest is not completed and the mermaids are all invisible.
lunar elk
@soft compass Will there be a way to save our save? It's only been a day since this happened. We really want to keep playing.
soft compass
<@828630965140193311> Will there be a way to save our save? It's only been a day...
Hi hi!
Thanks for confirming those details, and I’m sorry for the delayed response.
If you get a chance to play again, could you share a short video showing the issue on your end, along with your in-game Journal details? A phone-recorded clip is perfectly fine. If possible, it would be super helpful to have both the host and guest points of view.
Thank you so much for helping us track this down! 🙏
lunar elk
Host / my pov. Sorry for the german settings ^^
lunar elk
Guest pov
@soft compass I hope we can help. Do you think there's a way to save our save game?
soft compass
Guest pov
Thank you so much for sharing the video! I’ll pass this along to the team for further investigation and to confirm your question as well.
Really appreciate your help!
lunar elk
@soft compass hayyy I just wanted to ask if there is anything new.