#Coral island crash in the startup

3 messages · Page 1 of 1 (latest)

hybrid briar
#

Hi. Could someone help me? Please. When I open the game, it gets to the "Humble Games" cinematic, and then I get this error and it crashes:

image-68.png
#

I got the game from the Microsoft Store.

lucid lion
#

Hello @hybrid briar ✨ ,
I'm so sorry about the crash, and I can understand your frustration. Thank you again for taking the time to report this to us! 🙏

To help us check this further, could you please share your device specs with us? You can get them by:

  • Press Windows + R → type dxdiag → press Enter.
  • In the window that opens, take a screenshot of the System tab (for CPU/RAM).
  • Then go to the Display tab and take a screenshot there too (for GPU).

If you can share those screenshots here, it will help us investigate more clearly. Thank you so much! ✨