PS5 Furnace Not Making Bars/Taking Resources

[sour osprey]

Hi there, I looked around but I couldnt find anything similar other than a few older posts - I have restarted my game (PS5) to try and fix this problem but I continue to have it. I have placed my furnace and lost over 40 ore because they vanish, but I don't get bars made. It just says "5 ore and 1 coal to make a bar" - yet I am losing the resources. Here's what I've tried so far:

1. Full restart of the game (deleted old files, even!) from the ground up, got back to this point, placed my furnace, still losing resources (20 ore, 5 coal) & getting no bars - the coal and the ore is in my backpack when it vanishes.

2. Placed furnace in another location, still had the same issue. Empty backpack, plenty of room for bars.

3. Farmed more ore (20 ore 5 coal) in the mines/earth cave, lost that and more coal. The quest also does not advance.

Has anyone had this issue? How do I get beyond this quest? Thank you.

[median trail]

Hi @sour osprey , thank you for reaching out to us! Before the next furnace is done processing, could you record a video and send it here so we can see exactly when the processed item goes missing?

[sour osprey]

That's the thing, I have never been able to use it - I've never been able to process ore. It just says '5 ore 1 coal' and never puts anything out, doesn't do an animation, doesn't give bars, but all the ore/coal is gone from my inventory. There's no animation, no timers, no nothing. Just lost resources and that message..

I also don't think I can post video from PS5 to discord? Haven't tried..