#Crash after steam downtime on tuesday

1 messages · Page 1 of 1 (latest)

verbal prairie
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Hello, last night at around/between UK time 11pm-1am there was steam downtime. At the time I was on co-op mode with my partner. My steam cloud didn't work straight away, but eventually it allowed me to load the game back up and we logged in just in time for the animal festival! After spending 30 minutes there, we went to bed and JUST as the game was saving. The game crashed. My error code was the picture I've linked here.

After spending hours trying to fix this on my own, order of elimination on corrupted files (To which I discovered every single back-up save file is now corrupted??) I then even tried to go into my steam cloud to see if it had any "healthy" files that I didn't have on my PC, downloaded them all. Tested them too by starting up the game order of elimination once again. And all the steam files are corrupted as well. Can anyone help at all? We have spent days on this game, restarting from scratch won't be an option as we put too much time into it 🥺 🙏

-Just to add, it is definitely a corrupted file issue, as I deleted all the saves (made a copy ofc) and started the game completely fine without the dodgy files.
-Issue occurs every single time I try and load into the co-op save myself and my partner have
-Steam PC
-Input Mode = Keyboard and mouse
-Yes I tried to verify files multiple times too and reinstalled the game fresh then input the old save files then repeated order of elimination on them once more.

The crash report on the picture I sent:

EpicAccountId:3e8b323db2894f23bd8c83c121198b46

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000002668

ProjectCoral_Win64_Shipping!UC_SaveSubsystem::HandleAsyncLoad() [E:\BuildAgent\temp\d165a1c44e0e0f0\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:1065]
ProjectCoral_Win64_Shipping!TBaseUObjectMethodDelegateInstance<0,UC_SaveSubsystem,void __cdecl(FString const &,int,USaveGame *),FDefaultDelegateUserPolicy>::ExecuteIfSafe() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Delegates\DelegateInstancesImpl.h:611]
ProjectCoral_Win64_Shipping!TGraphTask<FAsyncGraphTask>::ExecuteTask() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:887]
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [E:\P\UE4.27-plus\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:601]
ProjectCoral_Win64_Shipping!FTickTaskSequencer::ReleaseTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:564]
ProjectCoral_Win64_Shipping!FTickTaskManager::RunTickGroup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:1585]
ProjectCoral_Win64_Shipping!UWorld::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:1494]
ProjectCoral_Win64_Shipping!UGameEngine::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1823]
ProjectCoral_Win64_Shipping!FEngineLoop::Tick() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral_Win64_Shipping!GuardedMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral_Win64_Shipping!GuardedMainWrapper() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral_Win64_Shipping!LaunchWindowsStartup() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral_Win64_Shipping!WinMain() [E:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:320]
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll```
small mist
#

Hello @verbal prairie,
Thank you for reposting your report here. 🙏

We tried opening your save file on our end and were able to load it without any issues. Could you confirm if the save shown in these screenshots is your co-op save file?

Also, could you please share the crash log folder for this issue? Here’s how to find it:

  • Copy and paste this into your File Explorer address bar: %localappdata%\ProjectCoral\Saved\Crashes
  • Sort the files by Date Modified to find the most recent one
  • Compress that folder into a .zip file and attach it here

Thank you so much for your help! goatlove2

verbal prairie
#

👀 What the hell. Yep thats the one.

What's really interesting is i sent the save file to my partner and she couldn't load it either 🤔

Ill turn my PC on and get the zip file bare with me

verbal prairie
small mist
verbal prairie
#

@small mist no mods

autumn solar
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any solution on this one ? im still crash when open up coop :(

small mist
verbal prairie
#

We ended up starting a new game tbh haha, so we left it behind

small mist
small mist
verbal prairie
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no I got rid of them all and just completely started again