Unable to Exit Offline Mode

[full fractal]

Description:
Every time I launch the game, it starts in offline mode and I can’t even access the Co-op menu. I've tried restarting my PC and the game multiple times, as well as adjusting various settings in both the game and Steam, but nothing seems to work. The game simply won’t connect online.

When I click on "Sign In", it stays on "Connecting…" for a while, and then eventually shows a message saying that the connection failed.

Reproduction Steps:

Launch the game normally via Steam

Wait for it to load

Attempt to access Co-op or any online feature — it remains offline

Repro Rate: 100% (happens every time)
Players & Platform: Haven’t been able to play with others at all due to this issue
Game Version: v1.2-1238
Input Method: Keyboard & Mouse
Attachments:

[median narwhal]

Some news in that error?

[river shoal]

Hello @full fractal@median narwhal ,
Thank you for your report, and sorry for the trouble. 🙇‍♀️

May I ask if you’ve tried restarting the game or verifying the game files on Steam to see if that resolves the issue?

[median narwhal]

we do all of that and still with that error 🙁

[river shoal]

That’s unfortunate. 🥺 After checking with the team, we’ve received a similar report here: https://discord.com/channels/623097219628662784/1405608473781342248
and are still gathering more info.

To help us track this in one place, could you please share your details in that thread? It would also be super helpful if you could confirm whether this happens right when you start playing, and include a screenshot of your internet speed from https://www.speedtest.net/

We’ll continue investigating this—thank you so much for your support and patience!

[median narwhal]

We’ve just been testing this morning and it seems that after updating drivers, restarting, checking that the Steam interface is active, and running Steam as administrator, it worked fine!

I don’t know which of these things actually made it work, but if it helps anyone…