#Random Crash (Entire Computer Freezes and Can't Alt F4)

1 messages · Page 1 of 1 (latest)

boreal scroll
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  1. Reproduction Steps:

I talked to several people in town and introduced myself on a new save, went to Sam's General Store and got the cutscene to introduce myself to people, went inside Fishensips, didn't go inside anywhere else, went home, opened the shipping bin and selected items and unselected items: Then my entire computer FREEZES and I can't press anything or alt-f4. So I have to turn off my entire computer and press/hold the shutdown button (the fans still keep going even when my entire computer freezes).

I've also done different things on each day in one other save so I don't know why it randomly crashes because I do a bunch of things differently yet it still freezes my entire computer.

  1. Repro Rate

It's happened 2-3 times when I've opened the shipping bin but the first 2 were on my second save and the third was on the one I just made today). It happens randomly and I can't seem to find the thing that causes it each time because there are so many factors.

  1. Game Platform

Steam

  1. Game Version

v 1.1 b-1237

  1. Input Mode

Controller (Xbox input (made by 8-bit do))

  1. PC and GPU specs details

Processor: 11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz, 2592 Mhz, 6 Core(s)
GPU: Intel(R) Arc(TM) B580
RAM: 16 GB
Motherboard: Unsure
Storage: more than 1 TB

  1. Crash Log

The screenshot says it can't find the crash log when typing it into my windows files explorer

  1. Your Save File

Uploaded it (I have multiple daily saves so I shared all of them not knowing which is which)

  1. Attachment

I cannot take pictures using my pc (I can try using my phone the next time it does) and if I tried recording I'm not sure if it would save (since I have to shut down the computer everytime it just freezes) I can try putting on automatic recording on steam and see if it saves

Additional observations: When it crashes something is make a loud buzzing sound coming from the speakers.

Hopefully this helps

image.png 📎 Coral_Island_Daily_Save_3.zip 📎 Coral_Island_Daily_Save_0.zip 📎 Coral_Island_Daily_Save_1.zip 📎 Coral_Island_Daily_Save_2.zip
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oh wait i just realized i put in the pathway wrong for the screenshot

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hold on

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still didn't work

gusty citrus
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Hi there @boreal scroll! Thanks for sharing all the details with us, and I’m really sorry for the trouble you're experiencing. 🙇‍♀️

May I ask if you have updated your GPU driver recently? If not, we recommend doing a clean install of the latest Intel Arc driver, as this may help resolve the freezing issue you've been encountering.

Here’s how you can update it:

  1. Go to the official Intel Arc Drivers page:
    https://www.intel.com/content/www/us/en/support/products/80939/graphics.html
  2. Download the latest Arc & Iris Xe Graphics Driver for your system.
  3. Once downloaded, run the installer and choose "Clean Installation" when prompted.
    (This option will remove old driver settings that could be causing issues.)
  4. After installation, restart your computer and try launching the game again.

Let us know how it goes. And if the issue still occurs afterward, feel free to reach out again. If you could share a phone-recorded video of the issues, that would be helpful too! Thank you. 🙌

boreal scroll
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I also turned down the graphics settings and it hasn't crashed since. So I think the settings were up too high

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but my pc should be able to handle it

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ill try using the same settings as before and updating the drivers

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to see if it fixes it

rigid yew
# boreal scroll I'll try that thanks!

Thanks for your detail! 😊

From the reports we’ve been reviewing, we’re seeing similar issues with players using Intel Arc GPUs, like yours. We’re trying to see if it could be related to that. I’ll pass all the info you’ve provided to the team, and I’ll get back to you if we need anything else. Really appreciate your help! 🙌