#Art-Deco-Fountain crash

1 messages · Page 1 of 1 (latest)

humble sphinx
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I was decorating an area on my farm with the Art-Deco furniture using the Architect Table when the game crashed. I thought it was just a casual one occurring, so I started the game again, bought the same furniture and started decorating. When I got to the fountain, the game crashed again. I then understood it's connected to that because it had caused the crash the first time too, but somehow only when I want to move it using the Architect Table since I had no problems placing it by hand.

This happened on xBox series X.
Game Version is: v1.1.b-1237

Below is a video I took for you to see it happening, this was the third time then and I guess it will happen every time. 😄

humble sphinx
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I want to add that now every time I use the Architect Table, my game starts flickering, the music disappears at some point and is replaced by a buzzing sound that hurts my ears, my controller gets disconnected and I have to restart the game in order to be able to play at all 🥲

indigo marlin
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Hello @humble sphinx,
I'm truly sorry for the crash issue you've encountered, and thank you for taking the time to let us know about it.🙇‍♀️

Just to confirm, did you place the Art-Deco Fountain manually on your farm and then try to adjust its position using the Architect Desk before the game crashed?

Regarding the flickering and music issue when using the Architect Desk — does it happen every time you open it? If you open the Architect Desk right after starting the game (as your first activity), does the issue still occur?

These details will be really helpful for our investigation. Thank you so much for your help! 😊

humble sphinx
# indigo marlin Hello <@778369347960832014>, I'm truly sorry for the crash issue you've encount...

Hello Rachma,
first of all: I apologize for this late answer 🙏🏼
I've been very busy at work and haven't been able to play for the whole month, which is why I couldn't try out what you said 🥲
Now I had a few minutes to spare and am able to answer your questions:

  1. Yes, I placed the fountain manually and then wanted to adjust it using the Architect Table, that is when the game crashed (as seen in the video above).
  2. I just used the Architect Table as the first activity of the day and the problem still occurred.
    Again, sorry for the late response, I hope you can work with my answers 🫶🏻
indigo marlin
# humble sphinx Hello Rachma, first of all: I apologize for this late answer 🙏🏼 I've been very...

Hello Disnerd. 🙌 No worries at all—thank you for taking the time to test it and update us!

If you happen to play again, could you please share a video to show the detailed steps here before the crash occurred? This will help our team try to reproduce the issue on our end. A phone-recorded video would work just fine!

In the meantime, I’ll go ahead and pass along the details you've already shared with the team. Thank you so much! 😊

humble sphinx
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This is VERY late and I am SO sorry for it, I was just so discouraged from gaming and so busy with life that I totally forgot about it 🥹
Now I wanted to play again and see if the 1.2 update fixed my problem. Sadly, it didn't, as you can see in the video. I filmed from starting the game and then using the architect table to move the fountain, it still crashes 🥲
This is now on version 1.2-1240 on xBox series X

indigo marlin
humble sphinx